Customer Support use cases (page 6 of 7)
Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. This hub lists all 554 sourced sightings filed under Customer Support on Agent Sightings. The most common tools here are Agentforce (83), Claude (38), Amazon Bedrock (34), Claude Code (30), ChatGPT (29). Every line links to the case page, which has the source.
All 554 Customer Support sightings, 401–480 of 554
- Tripadvisor stood up an AI Voice Agent in the time most companies spend on vendor selection
- Virgin Media O2 launches customer service AI voice agent
- Vodafone to roll out Microsoft 365 Copilot to 68,000 employees to boost productivity, innovation, and quality
- Wellstar Delivers Scalable, Always-On Employee Support With Moveworks
- Wix helps anyone create fully functional websites in minutes with GPT‑4o
- bsport builds an agent-ready data stack with SDP
- ‘Hold times are for the old times’: How PolyAI’s voice agents are reinventing customer service
- Bareminerals uses Gorgias AI Agent
- How Austin FC keeps 20,000 fans connected with Southern hospitality—now powered by Agentic AI
- How Botpress used Botpress to 12x its AI support operation
- How Caitlyn Minimalist Increased One-Touch Tickets by 300% and Reached a 20% Conversion Rate with AI Agent for Support a
- How ClassPass embraces AI across the entire customer stack
- How Duolingo Partners with Decagon
- How Rippling supports many user types with Decagon
- How SuitShop Uses Gorgias to Stitch Together The In-Store and Online Customer Experience
- How buah Cut Response Times from 3 Days to 40 Seconds with Gorgias’s AI Agent
- Madison Reed partnered with Decagon to put its CX team in control
- Betting support agents that escalate responsible-gaming worries
- 95% of Medallia turns to their AI Assistant when they need help
- Accelleron turbocharges IT support requests with Microsoft Copilot Studio and Power Platform
- Agentforce will transform ezCater’s customer experience.
- Enhancing Member Experience and Service Quality with Generative AI
- Farm Credit Canada uses Microsoft 365 Copilot
- Global University Systems Turns a Hiring Fix Into an Enterprise AI Blueprint for Growth
- How SoFi turned customer support from a bottleneck into a competitive advantage.
- How Unity Delivers Instant IT Support to a Global Workforce with Agentic AI
- Inside Rakuten’s plan to turn every employee into a builder with Claude Managed Agents
- Intugle AI powers governed enterprise agents with Databricks
- LLM-Driven AI Agents as Brand Ambassadors
- Syntek Information Systems Drives Development Productivity Innovation with GitHub Enterprise on Azure
- Vera Bradley designs efficiency and better customer experiences with Dynamics 365
- Zenken boosts a lean sales team with ChatGPT Enterprise
- LTM accelerates testing transformation with Tricentis agentic AI
- MSU Federal Credit Union Automates 75% of Chats
- Nestlé's first consumer-service agent resolves 40% of enquiries
- Zendesk's customers ran 1 million custom support agents in seven weeks
- A used-car site's agents handle 1 million conversation minutes a month
- A credit union's agent resolves 82% of chats
- A secure and compliant version of ChatGPT: Otto Group builds its own in-house AI solution using Azure OpenAI
- ABN AMRO Bank migrates to Microsoft Copilot Studio to support over 3.5 million customer conversations
- AI agents for customer service: 13 best platforms compared (2026)
- Audience Strategies expands the electronic music industry’s policy influence with Claude
- Boat Bike Tours delivers tailored itineraries at scale with Agentforce.
- Cdiscount: Azure OpenAI Service and GitHub Copilot join forces for e-commerce
- Chatbase helps companies deliver instant, personalized customer support with Claude
- City Of Burlington uses Copilot Studio
- City of Montréal supports citizens with a virtual agent built using Microsoft Copilot Studio
- Data Built to Perform
- Decagon delivers white-glove customer service at scale with Claude
- FairPrice Group redefines retail experiences with AI agents
- Great Eastern drives efficiency and cost savings with Oracle Cloud
- How Airtop built web-automation for AI agents powered by the LangChain ecosystem
- How Cleric’s AI SRE leveled up with continuous learning through LangSmith
- How Snyk turned an internal support agent into a customer feature
- How Trellix cut log parsing time from days to minutes with LangGraph Studio and LangSmith
- IDV helps small team use automation to support military customers with Dynamics 365 Customer Service and
- Inside Send Payments' AI-first strategy
- Intralox enhances customer service efficiency with Microsoft 365 Copilot
- KPMG finds massive opportunities scaling from RPA to AI agents
- Kraken launches autonomous agents for utility customer service.
- Leidos Cuts MTTR From Hours to Minutes Moveworks
- MavenAGI launches automated customer support agents powered by OpenAI
- McDonald’s China transforms its operations, elevates service levels with Azure AI
- Outtake’s agents resolve cybersecurity attacks in hours with OpenAI
- PROS powers agentic airline retailing with Genie
- Pandora makes every online shopper feel like a gem with Agentforce.
- Powering Regulatory Efficiency with Trusted AI
- Robert Half bet on AI to transition to enterprise chat
- Sirva uses Copilot Studio
- T-Mobile drives more effective customer conversations with Microsoft Power Apps and Copilot Studio
- WhatsApp AI agent for meter readings
- With support from AWS, Grendene tests AI to support Melissa's sales force
- Intercom scales multi-agent engineering workflows with Augment Code
- Transforming millions of customer inquiries into a cohesive digital experience
- A county's 311 assistant handled 40,000 conversations in year one
- AvePoint enhances hiring, cutting production time up to 66% and more with Microsoft Copilot
- Aviva boosts engagement and efficiency with Microsoft Azure and GitHub Copilot
- Bosch augments their workforce with AI
- Cognigy.AI is Transforming Urban Mobility
- Commerzbank AG fuels 30,000 monthly conversations with Foundry Agent Service