Customer Support use cases (page 7 of 7)
Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. This hub lists all 554 sourced sightings filed under Customer Support on Agent Sightings. The most common tools here are Agentforce (83), Claude (38), Amazon Bedrock (34), Claude Code (30), ChatGPT (29). Every line links to the case page, which has the source.
All 554 Customer Support sightings, 481–554 of 554
- ENEOS Materials brings ChatGPT Enterprise to manufacturing
- Eaton helps power its finance processes, data access, and efficiency with Microsoft 365 Copilot
- Esprinet uses Copilot to boost productivity and support its 34,000 reseller ecosystem
- Fortune 500 company uses agentic AI to resolve IT issues in <1 minute
- Hassan Allam Holding transforms cyber resilience with Microsoft Security solutions
- How AI became the face of onboarding at a leading enterprise software company
- How Verisk reinvented employee engagement with agentic AI
- Parloa builds service agents customers want to talk to
- Pegasus Airlines transforms bookings and services with Azure OpenAI, doubling customer satisfaction scores
- Redefining Customer Support: Swiggy’s Enterprise-Scale AI Agent Built with Databricks
- Scale service without losing the human touch
- Sheló NABEL jumps into the future with Microsoft Dynamics 365 and increases its sales by 17%
- Chime scales member support with AI-powered automation — delivering efficiency and a stronger customer experience
- How Noom is scaling concierge experiences
- A county's voice agent resolves up to half of consumer-affairs calls
- A crypto platform's agent resolved 91,400 chats
- An airline's agent resolves 45% of eligible inquiries
- A telecom's store agent cuts resolution time by up to 98%
- 2x Locations, Zero Friction: How Like a King Hospitality & Events Delivers More Memorable Experiences
- AI travel support in Teams and Slack
- Agentic case handling speeds nonemergency response for Thames Valley Police and Hampshire & Isle of Wight
- Agibank connects customers to the right AI agent with Agentforce
- Arup harnesses Microsoft 365 Copilot & AI to drive sustainable solutions for the built environment
- Banco Azteca evolves from enterprise automation to business orchestration
- Breaking language barriers AI agent for WeChat
- CSUSM modernizes student support with Dynamics 365 Contact Center
- Charm Industrial accelerates carbon removal operations with Claude
- Crocs guides shoppers from discovery to support with Agentforce
- Democratizing Knowledge with an Innovative Virtual Assistant Using AWS with Empolis
- Digital wings: How Frontier's AI agent increases the NPS
- Fisher & Paykel resolves more appliance issues with Agentforce
- GVB boosts customer service for its 5,000+ staff with Dynamics 365 Contact Center
- How Databricks Scaled Support with Agentic AI
- How DoorDash is scaling AI to empower employees to build, learn, and innovate faster
- How ServiceNow uses LangSmith to get visibility into its customer success agents
- How Squad runs coordinated AI agents inside your repository
- How a leading network infrastructure provider delivers HR help at machine speed
- How this AI assistant gives social media company a ridiculously fast help desk
- IMD is shaping the future of learning with Microsoft Azure and Microsoft 365
- LINE MAN Wongnai and Sierra: bringing AI to Southeast Asia’s leading super-platform
- Live Nation delivers agentic support for fans across its venue platform
- MUFG aims to become AI-native with OpenAI
- Microsoft Dynamics 365 Sales helps MSC chart a smart course
- Nhs Property uses Copilot Studio
- Public Employee Benefits Administrators transforms member services with Dynamics 365 AI agents
- Slovenské Elektrárne modernizes energy operations with Azure AI
- Smart City Duisburg: AI citizen services
- TeamSystem drives business transformation with Microsoft Power Platform
- Thames Valley Police and Hampshire & Isle of Wight Constabulary deliver empathetic victim support on demand
- Tiendas Cuadra reinvents customer service with a virtual assistant built on Microsoft Copilot Studio
- Transform Your Business With Agentic AI
- Univé builds an AI-ready workforce
- Vodafone transforms data operations with AI using LangChain and LangGraph
- Why Definely chose LangGraph for building their multi-agent AI system
- Wunderkind builds an AI operating system with Glean
- Wyndham offers convenient self-service for franchisees with Agentforce
- ZIGUP plc announces strategic collaboration with Microsoft to accelerate its AI-powered smarter mobility
- StackAI Uses LlamaParse to Power High-Accuracy Retrieval for its Enterprise Document Agents
- A bank's bot opens the support case for you, 80% faster
- Behind the Build: One agent, many brands at Imprint.
- Buckinghamshire Council’s use of Copilot to power improvement will inspire local government
- G‑STAR transforms workplace support with an AI assistant integrated in Microsoft Teams
- HDFC Bank boosts uptime and pioneers passwordless banking with Google Cloud
- HEINEKEN connects employees with information across the company using Azure AI services
- NFU Mutual: Revolutionizing customer engagement with Copilot for Sales and Dynamics 365
- NTT DATA strengthens customer touchpoints with a secure AI agent using Microsoft Defender
- PNB transforms work with AI to deliver innovative financial services with Azure OpenAI Service and Microsoft
- RepsMate empowers businesses to create super agents by leveraging Azure's AI superpowers
- Schwarz Digits drives innovation with the Lidl Instore Voice Assistant
- Telkomsel customer support teams speak volumes—with help from copilot based on Azure OpenAI Service
- The Rider Firm gets new efficiencies with Copilot, helping better serve their riders
- W2M uses an AI agent
- GymNation Revolutionizes Fitness with AI Agents Powering Member Experiences
- Support call summaries