WhatsApp AI agent for meter readings
WhatsApp AI agent for meter readings E.ON is one of Europe’s largest energy providers, serving millions of customers across electricity and gas networks. Now that meter reading is really convenient, people don't postpone it anymore and we get really high completion rates." Matthias Zirngibl Digitalization and Customer Solutions Specialist @ E.ON Grid Solutions The solution EGS implemented an AI Agent on WhatsApp, enabling customers to submit meter readings through a simple, guided conversational flow. EGS enables customers to submit meter readings via WhatsApp through a fully automated process.
- Agent or tool
- Cognigy
- Topic
- Customer Support
- Reported on
- Case study (Cognigy)
- Added
- 2026-11-11
Why it matters
Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 554 sightings filed under Customer Support on Agent Sightings (number 441 by interest), and one of 28 involving Cognigy.
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Cognigy or any similar agent and adjust the details to your situation.
I want an agent to handle routine customer questions end to end, and pass anything unclear to a person. The tool in the source case was Cognigy.
Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.
Source
Read the original first-hand account on Case study (Cognigy): https://cognigy.com/en/case-study/eon-egs. Our summary is a paraphrase; details are in the source.
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