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Farm Credit Canada uses Microsoft 365 Copilot

Farm Credit Canada — In 2024, FCC rolled out Microsoft 365 Copilot to 300 employees to boost productivity for routine tasks and free up time for more meaningful work. FCC expanded Copilot access from 300 to 1,000 employees in six months and reported time savings for 78% of users doing a routine task with Copilot. Reported time savings for 30% of users is 30-60 minutes per week and more than an hour per week for 35% of users.

Agent or tool
Microsoft 365 Copilot
Topic
Customer Support
Reported on
Case study (Microsoft)
Added
2026-11-11

Why it matters

Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 554 sightings filed under Customer Support on Agent Sightings (number 429 by interest), and one of 122 involving Microsoft 365 Copilot.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Microsoft 365 Copilot or any similar agent and adjust the details to your situation.

I want an agent to handle routine customer questions end to end, and pass anything unclear to a person. The tool in the source case was Microsoft 365 Copilot.

Saved

Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.

Source

Read the original first-hand account on Case study (Microsoft): https://www.microsoft.com/en/customers/story/18887-farm-credit-canada-microsoft…. Our summary is a paraphrase; details are in the source.

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