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How Botpress used Botpress to 12x its AI support operation

How Botpress Built the Helpdesk Its Own Support Team Couldn't Find Anywhere Else. rate 11x increase in AI support messages Company Botpress is an enterprise-grade AI agent platform built for customer support teams, with an AI-native helpdesk that lets Heads of Support deploy agents that resolve customer issues directly, rather than just answering questions. When Botpress needed to deploy AI agents for its own customer support, it ran into the same wall its customers hit. That investigation phase alone consumed 20 to 30 minutes per ticket. Every ticket receives an AI first response in under one minute, 24/7.

Agent or tool
Botpress
Topic
Customer Support
Reported on
Case study (Botpress)
Added
2026-11-12

Why it matters

Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 554 sightings filed under Customer Support on Agent Sightings (number 321 by interest), and one of 2 involving Botpress.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Botpress or any similar agent and adjust the details to your situation.

I want an agent to handle routine customer questions end to end, and pass anything unclear to a person. The tool in the source case was Botpress.

Saved

Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.

Source

Read the original first-hand account on Case study (Botpress): https://botpress.com/customers/botpress. Our summary is a paraphrase; details are in the source.

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