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Powering Regulatory Efficiency with Trusted AI

The trusted AI assistant now delivers verifiable answers in minutes, slashing hours of manual research and setting a new bar for regulated utilities. Trusted AI, Built on Secure, Governed Data Using Databricks Agent Bricks , the team built a Knowledge Assistant tailored to its 60,000-document regulatory library. For decades, legal and regulatory teams have spent hours searching for critical details hidden across more than 60,000 filings, rate cases, and technical appendices, creating bottlenecks and inconsistent responses.

Agent or tool
Databricks
Topic
Customer Support
Reported on
Case study (Databricks)
Added
2026-11-11

Why it matters

Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 554 sightings filed under Customer Support on Agent Sightings (number 445 by interest), and one of 37 involving Databricks.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Databricks or any similar agent and adjust the details to your situation.

I want an agent to handle routine customer questions end to end, and pass anything unclear to a person. The tool in the source case was Databricks.

Saved

Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.

Source

Read the original first-hand account on Case study (Databricks): https://databricks.com/customers/hawaiian-electric-company/agent-bricks. Our summary is a paraphrase; details are in the source.

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