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LTM accelerates testing transformation with Tricentis agentic AI

LTM accelerates testing transformation with Tricentis agentic AI—achieving 67% faster automation, 50% quicker test design, and full UI/API coverage. that could dramatically reduce manual effort, integrate seamlessly with their existing tools, and position them for the autonomous testing future. Agentic Test Creation transformed how LTM builds test cases, reducing manual effort dramatically: Low complexity test cases dropped from 30 minutes to 10 minutes—a 67% reduction High complexity test cases fell from 2 hours to 20-30 minutes—up to 83% time savings The automatic integration with Tricentis qTest eliminated manual Excel uploads entirely.

Agent or tool
Custom agent
Topic
Customer Support
Reported on
Case study
Added
2026-11-12

Why it matters

Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 554 sightings filed under Customer Support on Agent Sightings (number 419 by interest), and one of 266 involving Custom agent.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into your own agent or any similar agent and adjust the details to your situation.

I want an agent to handle routine customer questions end to end, and pass anything unclear to a person.

Saved

Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.

Source

Read the original first-hand account on Case study: https://tricentis.com/case-studies/ltm-accelerates-testing-transformation-agent…. Our summary is a paraphrase; details are in the source.

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