Customer Support use cases (page 3 of 7)
Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. This hub lists all 554 sourced sightings filed under Customer Support on Agent Sightings. The most common tools here are Agentforce (83), Claude (38), Amazon Bedrock (34), Claude Code (30), ChatGPT (29). Every line links to the case page, which has the source.
All 554 Customer Support sightings, 161–240 of 554
- Amazon Ring moved every inbound call to Vapi and saw CSAT go up
- American Way Health replaced its call center with Bland voice agents and raised transfer rates from 25% to 45%
- CabRank Legal used Bland to automate legal intake and increased revenue by 30%
- Fleetworks runs more than 10,000 AI calls a day on Vapi
- IHFA automates 4,000 inbound calls a day with Bland and reports $750k a year in savings
- Instawork runs 50x more minutes of voice screening per month with Vapi
- Oxycell used Bland to scale to $1.5M a month with no employees
- 20x Containment Increase with Cognigy.AI
- 89% of employees at a leading e-signature company use AI for IT support
- 8x8 Drives 24% More Closed-Won Inbound Revenue with Piper the AI SDR Agent
- 99.5% faster response times with Agentic AI
- AG Barr resolves 60% of tickets with AI
- AI Agent achieves over 99.9% success rate in Phone Authentication
- AI Agent on WhatsApp Peaking at 1.1 Million Conversations per Month
- AI agents cut claims processing from days to hours
- AI agents reply to LY Corporation’s service emails, reducing rep burnout
- AI customer service: strategy, agents, and solutions guide
- AI-powered chat support that makes travel less stressful
- ATV Big Air Tour turned 3 days of work into 3 hours with ChatGPT
- ActiveCampaign Deflects More than 60% of Chat Tickets and Launches a Full AI Program with Forethought
- Ada finds the right ingredients for faster, more efficient AI agents
- Agent Bricks Gives Baylor a Direct Line to the Student Voice
- Agentic AI as the front door to customer service
- Agentic AI reduced ticket volume at Mercari by 74%
- Agibank answers 22,500 loan status inquiries per month with Agentforce
- Amadeus watched productivity take off after connecting 20k+ employees on Confluence Cloud Enterprise
- Amazon Q in Connect transforms customer service for agents and customers with Claude
- Angle Health’s ElevenAgents pilot handles 90% of provider calls without a transfer
- Archway Software and WaFd Bank Modernize the Banking Experience Using AWS
- Availity increases productivity and accelerates code development with Amazon Q
- Bayer’s AI agent sets new standards for employee guidance
- Best resolution-focused AI customer service software for 2026
- Boosting team productivity and decision-making with GenAI
- Box ANZ drives an 87% email open rate with Piper the AI SDR Agent
- Circles powers telco personalization with OpenAI technology
- Cotopaxi Hits 168% ROI in Six Months with Forethought
- Crypto-grade confidence: How Consensys scaled secure support with Fin
- Dolly helps teachers reclaim their work-life balance with Claude in Amazon Bedrock
- Drive customer loyalty and boost the bottom line across customer care
- Driving a reimagined customer experience with an AI-powered virtual assistant
- E.ON's AI Agents Provide Best-in-Class Service
- Evaluation-First AI Agents: How Zepto Scales Customer Support on Databricks and MLflow
- FCLG cuts repetitive work with AI
- Fairstone boosts loan booking by 10% with proactive AI
- Fastweb + Vodafone: Transforming Customer Experience with AI Agents using LangGraph and LangSmith
- Figure uses Sierra
- Find answers, not documents with Agentic AI
- Forma's Members Keep Rising—but So Does Their Deflection Rate
- Formula 1 resolves fans' race-day issues 50% faster with Service Cloud
- Frontier Firm BNY resolves client inquires 80% faster with Microsoft AI powered Eliza
- Grab scales personalized merchant support across Southeast Asia with Claude
- Grammarly achieves 87% deflection and 4.2 CSAT early with Forethought
- Guiding the UK’s broadband customers through a national network upgrade with proactive AI
- HYPE makes finance easier with Dynamics 365
- Here’s why AI is the key to more empathetic customer experiences
- Hertz drives process automation and AI-enabled innovation with Power Platform
- How AI is shaping the latest customer support trends
- How Chime made banking support faster and more personal with AI.
- How Côte Brasserie turned calls into covers at a 76% conversion rate with PolyAI
- How Holiday Inn and Cresta partnered to boost revenue and improve agent experience
- How Homebase transforms small business customer support with AI.
- How Included Health Built Federated Agents for Healthcare Navigation with Deep Agents and LangGraph
- How KFC UK & Ireland transformed product work with Atlassian
- How KPN is bringing voice AI to the Netherlands' entrepreneurs with Mobiel AI
- How Klarna's AI assistant redefined customer support at scale for 85 million active users
- How Minimal built a multi-agent customer support system with LangGraph & LangSmith
- How Oportun moved from sample-based QA to 100% interaction monitoring with Cresta
- How Peppermill Resort Spa Casino achieved 187% ROI on labor cost savings with PolyAI
- How Podium is arming 10,000+ SMBs with AI agents
- How SoftBank’s Customer Growth Division delivers fast, high-quality customer service with AI.
- How SpotOn uses Rovo to take ideas from concept to client in record time
- How Sun & Ski’s AI agent “Sunny” turns approachability into sales.
- How Sunbit Contained 50% of Interactions and Cut Routing Time from 90 Seconds to 5 with Cresta
- How Superhuman scales operations across marketing and support with Zapier
- How Tempo builds fast, accurate AI agents with Rovo Studio
- How VIPdesk Achieved Over 70% Automation While Preserving the Human Touch
- How Windstar Cruises increased conversion 2% and contained 70% of chats with Cresta
- How Xanterra is Transforming Guest Experiences with Cresta AI Agent to Amplify the Voice of America’s
- How Zapier Tables and ChatGPT increased revenue by $134,000+ in a year
- How a Global Grocery Giant Automated IT Support Across Its 7,000+ US Stores with Voice AI in Just 60 Days