Customer Support use cases (page 4 of 7)
Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. This hub lists all 554 sourced sightings filed under Customer Support on Agent Sightings. The most common tools here are Agentforce (83), Claude (38), Amazon Bedrock (34), Claude Code (30), ChatGPT (29). Every line links to the case page, which has the source.
All 554 Customer Support sightings, 241–320 of 554
- How avatarin built a 24/7 retail agent with GPT-Realtime
- How to manage AI investments in the agentic era
- HubSpot product and marketing leaders on scaling Claude Cowork
- HubSpot reclaims time for creativity with Claude
- Humm’s Virtual Assistant “Emm” Boosts Customer & Agent Satisfaction alike
- Improving customer support for the road ahead
- Inside Mirakl’s agent commerce vision
- It’s official: More than 70% of Jamf employees can’t resist AI-powered support
- JCB boosts work efficiency with adoption of Microsoft 365 Copilot
- Knowledge AI-Powered Agent Excels in Delivering Customized Experiences Achieving Over 58% User Growth
- Kotsovolos cuts handling time by 30% with Dynamics 365 Contact Center and AI-powered automation
- Kotsovolos cuts handling time by 30% with Dynamics 365 Contact Center and AI-powered automation
- L'Oréal handles consumer support cases 64% faster with Agentforce
- Lippert's AI Agent Cuts Costs by 80% and Boosts Sales
- L’Oréal advances conversational analytics with Claude
- MANTECH projects a 52% cut in Tier 1 costs with Moveworks
- MeUndies Hits 80% Containment and Increases Support Capacity by 3.7x During Busy Season
- Multinational Customer Care with Cognigy.AI
- Mutual benefit: Skipton Building Society adopts human-first approach to AI to help colleagues and members
- NOS builds AI voice agents for customer service with ElevenLabs Text to Speech
- OfS decreases its average resolution time by 67% with Freshservice’s AI agent
- One NZ makes plan changes fast, easy, and convenient with Agentforce.
- Orange localizes manga at an unprecedented scale with Claude
- Paychex drives 27% more opportunities with Qualified
- Prenuvo provides proactive care at scale with Agentforce Health
- RemoteLock Leverages Forethought to Enhance CX and Scale Efficiently
- Ringg’s AI agents resolve up to 65% of customer calls with OpenAI
- SUSE turns 70% of qualified conversations into meetings with Piper the AI SDR Agent
- Seagate's 3-month, 30,000-person IT overhaul
- Siag uses Copilot Studio
- Simple Online Healthcare scales patient support with an AI agent
- Singtel Group partners with Sierra to transform customer engagement with AI.
- Supporting hypergrowth: How Glean put Fin at the frontline
- TELUS boosts workplace innovation with Claude
- They’ll never reset a password again: Why Procore brought AI to IT
- Transforming HR support with agentic AI
- Transforming Ukraine's employment services with AI voice agents
- Transforming comptrollership: PSC cuts travel email inquiries by 90% using M365 Copilot agent
- Using IBM watsonx Orchestrate to improve employee and customer happiness
- What Nexo learned from launching Agentforce on their digital wealth platform.
- Zembl built a 24/7 AI sales workforce — and grew customer conversion by 30% without adding headcount
- iQor transforms ITSM with agentic AI
- mobilezone switches on an agentic transformation with Microsoft Copilot Studio
- Checkatrade is turning customer service into a growth engine with AI
- Customer Success Story: Curology + Decagon
- How 1-800-Flowers.com® delivers customer care during life’s most meaningful moments
- How AI Agent Automates 28% of Tickets for Love in Faith With 98% Faster FRT Than Team Average
- How AI Agent Became #1 in Ticket Replies & Resolution Speed for Psycho Bunny’s CX Team
- How Arcade Belts Cut Support Ticket Volume in Half with AI Agent
- How Baby Gold Went from 0% to 20% Email Automation Rate in Two Weeks with AI Agent
- How Boody Lifted Sales 10% and Cut Response Times by 99% With AI Agent
- How Candidly uses Notion to make Cursor agents multiplayer and ship 73% more value
- How Cocorico Maintained Headcount Costs By Automating 48% of Tickets with AI Agent
- How Flashfood Transformed Customer Support with Decagon
- How Kirby Allison Boosted Conversions by 23% After Automating 30% of Tickets
- How LSKD Tripled Email Automation Rate with AI Agent
- How Nude Project Resolves 74% of Tickets in One Touch with Gorgias’s AI Agent
- How Pajar Automates 45% of Tickets to Cut Response Times From Days To Minutes
- How Substack handles actions with AI
- How Tekion enabled 1,300+ engineers with persona-driven AI agents
- Remote Built a World-Class IT Help Desk with Orchestrated Notion Custom Agents
- Noritz uses a Diagnostics AI Assistant to shorten customer support resolution time
- VESSEL automates 45% of emails with Gorgias AI Agent within a month
- Wildride automates 33% of email tickets with Gorgias AI Agent after a viral surge
- Corgi moved almost all high-volume policy and claims calls onto Bland voice agents
- Kin Insurance used Bland Voice AI and increased qualified call outcomes by 18.7%
- An airline's chat agent answers 120,000 questions a day
- ServiceNow used Now Assist on its own service desks and employee portal
- Bemol uses two Make-built AI agents to route collection-call feedback and flag payment replies
- Parade used Bland to turn repetitive inbound calls into automated workflows
- Work helpdesk tickets
- Pull similar past complaints and fixes for quality handlers
- makeitfuture lifts AI support resolution rate from 34% to 92% with Make
- A Florida city with 13 staff answers its phones with a voice agent
- An energy firm's agent explains contracts to new customers
- 16+ Million AI Conversations Yearly With Self-Service AI Agent
- 1st Central Group launches first agentic AI motor insurance proposition, powered by Microsoft technology
- 21 great customer service script examples
- A conversation with Frends: Elevating customer support with AI efficiency and human expertise
- A global tech company helped 65K employees adapt to remote work with AI