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How Unity Delivers Instant IT Support to a Global Workforce with Agentic AI

Unity Satisfied With Moveworks Technology Employee Experience — Solution: Unity unleashed Ninja Unicorn — its Moveworks AI Assistant In April 2019, Unity deployed its Moveworks AI Assistant, known internally as Ninja Unicorn. These use cases include: IT Unity unleashed Ninja Unicorn — its Moveworks AI Assistant Remote support Address surges in Zoom requests and policy questions Knowledge Surfacing thousands of answers + filling content gaps Moveworks brought our vision of instant support on Slack to life. Of the top 1,000 mobile games, 70% of these were made with Unity .

Agent or tool
Moveworks
Topic
Customer Support
Reported on
Case study (Moveworks)
Added
2026-11-11

Why it matters

Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 554 sightings filed under Customer Support on Agent Sightings (number 426 by interest), and one of 22 involving Moveworks.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Moveworks or any similar agent and adjust the details to your situation.

I want an agent to handle routine customer questions end to end, and pass anything unclear to a person. The tool in the source case was Moveworks.

Saved

Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.

Source

Read the original first-hand account on Case study (Moveworks): https://moveworks.com/us/en/customers/unity-satisfied-with-moveworks-technology…. Our summary is a paraphrase; details are in the source.

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