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AI agent examples: what people really use them for

An AI agent is software that takes a goal, uses tools like email, a browser or code, and does the steps itself. Here are real examples, grouped by job, each with the source so you can check it. I've picked the most-discussed ones from 2754 cases across 19 topics.

Automation

Grupo Bimbo uses Copilot Studio · Copilot Studio · Automation
Grupo Bimbo built Audit Assist and Comatrix using Microsoft Copilot Studio, deployed via Microsoft 365 Copilot and Microsoft Teams, connecting…
Use Claude Code in a commercial real estate business · Claude Code · Automation
Observed in the wild: a solo commercial real estate developer said they moved from relying on third-party Argus analysts to building their own Excel…
Gelato embeds thousands of CrewAI agents to map product catalogs and onboard carriers · CrewAI · Automation
Printers joining Gelato's network had to map as many as 200,000 SKUs by hand, a task that took 9–24 months. Gelato embedded thousands of CrewAI…

Business & Startups

Five agents read customer order emails for Unilever · NOVA (Microsoft Foundry) · Business & Startups
Unilever built NOVA, five agents on Microsoft Foundry: four read order emails and extract the order, a fifth checks their work. Across 11 pilot…
INPEX transforms business processes with Microsoft 365 Copilot and AI agents · Copilot Studio · Business & Startups
Inpex Corporation — INPEX introduced Microsoft 365 Copilot as the hub of its AI platform and rapidly expanded its user base as adoption accelerated.…
Ankor runs 20–30 Lindy agents across marketing, sales, operations and technical support · Lindy · Business & Startups
Rather than hiring, Ankor's CEO built an AI workforce on Lindy. He built 10 functional agents in the first week and now runs 20–30 active agents…

Customer Support

Draft replies and promo codes for L'Oréal support advisors · Agentforce (Salesforce) · Customer Support
L'Oréal's consumer care advisors get Agentforce inside Service Cloud: it summarises each case, confirms what the consumer is asking, drafts the…
deinePflege makes in-home healthcare more accessible with Agentforce. · Agentforce · Customer Support
Deine — Soon, Agentforce with Service Cloud will resolve an estimated 40% of cases instantly and cut costs by 86%. Digital labor resolves 40% of…
bunq builds intelligent banking assistant Finn with Claude · Amazon Bedrock · Customer Support
bunq automates about 80% of support tickets. Founded in 2012 by Ali Niknam, bunq empowers 20 million users across Europe to spend, save, budget, and…

Design & Creative

Gamma builds the Gamma Agent for conversational editing on the Vercel AI SDK · Gamma Agent on Vercel AI SDK · Design & Creative
Gamma's first version generated decks from a prompt. In October 2025 it launched Gamma Agent, a conversational editor that introduced dialogue and a…
Wolters Kluwer drives consistent software quality at scale with agentic AI · Custom agent · Design & Creative
Wolters Kluwer drives consistent software quality at — See how Wolters Kluwer leveraged Tricentis Agentic Test Creation to achieve 100% automation…
How Morning Brew Turned Every 'Sigh' Into an Agent · Notion AI · Design & Creative
Morning Brew built three Notion Custom Agents—Nova, Cappy, and Luna—to handle CMS support, capacity planning, and PRD updates, freeing the team to…

DevOps & Infra

Panorama unlocks student success with Claude in Amazon Bedrock · Amazon Bedrock · DevOps & Infra
Panorama serves 25% of the U.S. student population. Student grades, assessment results, and screening data all exist in separate places, making it…
Model Experimentation Made Easier · Claude · DevOps & Infra
Refuelai — It outperforms trained human annotators (80.4%), GPT-3-5-turbo (81.3%), PaLM-2 (82.3%), and Claude (79.3%) across a benchmark of 15 text…
Benchling accelerates scientific discovery with Claude in Amazon Bedrock · Amazon Bedrock · DevOps & Infra
Benchling saves scientists weeks on data transformation. With Claude, Benchling: Saves scientists up to 2 weeks spent transforming complex data with…

Developer Tools

Superset builds an IDE that runs up to 10 coding agents in parallel per developer · Superset on Vercel · Developer Tools
Superset's co-founders built the IDE for multi-agent development, which runs up to 10 coding agents in parallel, each in its own isolated workspace.…
Conductor moves parallel coding agents from the laptop to the cloud with Vercel Sandbox · Conductor on Vercel Sandbox · Developer Tools
Conductor is a GUI for running multiple coding agents in parallel, each on an isolated branch of a codebase, model-agnostic across tools such as…
Local multi-session agent with parallel task graphs · Captain Claw · Developer Tools
A local agent runtime splits a large task into parallel sub-sessions across different model providers and resumes them from SQLite.

Email & Inbox

Cancel and refund subscriptions by searching email and calling · Grok Bot · Email & Inbox
Case study takeaway: grok Bot shows up in a write-up about cancel and refund subscriptions by searching email and calling. The linked post is the…
Track subscriptions and renewals from Gmail · ChatGPT Agent · Email & Inbox
A published walkthrough shows the writer switched on Agent Mode in ChatGPT and gave it access to her Gmail. It searched the inbox for terms like…
Run grocery, email and photo tasks through Comet browser · Perplexity Comet · Email & Inbox
Case study takeaway: julien Rio paid $20 a month for Comet Pro and gave its assistant logged-in access to Intermarché, his 15-year-old inbox…

Finance

Negotiate a lower fiber bill with AT&T chat · Meta Muse · Finance
Case study takeaway: despite retaining the bundle discount and no contract, Meta Muse managed to negotiate with AT&T support chat to reduce the…
Cut a hospital bill using Claude's Medicare price analysis · Claude · Finance
From the linked report, claude shows up in a write-up about cut a hospital bill using Claude's Medicare price analysis, with figures like $195,628…
Get a billing dispute refunded by a support agent · Custom agent · Finance
Case study takeaway: the company's AI agent produced and issued a refund to a customer who had a dispute with an incorrect Vercel bill.

Home & Family

Set up nightly smart-home routines by voice · Alexa+ · Home & Family
One practitioner notes that the writer, a Tom's Guide reviewer and parent, had upgraded to Alexa+. She spoke one sentence to Alexa+ asking it to dim…
Order family groceries from fridge contents · Grok Bot · Home & Family
According to the write-up, the parent says Grok Bot is connected to a Samsung fridge, where it can view two camera-visible shelves, and they…
Family menu to doorstep delivery · OpenClaw · Home & Family
An OpenClaw bot plans a healthy week of family meals, turns it into a shopping list and places the supermarket order.

Knowledge & Notes

NIH runs an air-gapped h2oGPTe assistant for 8,000 employees and deflects about 10,000 IT tickets a year · H2O AI h2oGPTe Business Assistant · Knowledge & Notes
The U.S. National Institutes of Health deployed the H2O AI h2oGPTe Business Assistant, a chatbot with document ingestion from SharePoint…
Run a nutrition bot for meal decisions and calorie logging · Custom agent · Knowledge & Notes
One practitioner notes that zack stood up health agents for his mom covering a nutrition bot. The bot covers meal decisions and calorie logging so…
European Commission builds the self-hosted AI@EC platform on Haystack · Haystack Enterprise Platform · Knowledge & Notes
After its first generative AI project, GPT@EC, a conversational AI assistant run on the Commission's own data and systems, the European Commission…

Media & Content

Design product labels and produce SDS sheets · Manus · Media & Content
A published walkthrough shows the seller used Manus across packaging and compliance work: it designed new co-branded product labels, read…
Cancel Adobe subscription without early termination fee · ChatGPT · Media & Content
Real-world thread: the poster asked ChatGPT to handle Adobe support after both they and ChatGPT could not find a cancel button. In the chat, ChatGPT…
The Power of an AI Intake Agent: SSM Health’s Journey to Hiring Excellence · Custom agent · Media & Content
See how a healthcare nonprofit uses an AI agent to automate hiring manager intake. SSM Health automated 66% of intake conversations, accelerated…

Personal Assistant

Work queue that runs while you're offline · OpenClaw · Personal Assistant
A self-hosted agent with memory files and cron jobs kept working during a flight, building pages and drafting posts, then sent a chat summary.
Run a business assistant that resumes project work · OpenClaw · Personal Assistant
Documented elsewhere: the poster used a ChatGPT business account tied to OpenClaw on an old Intel MacBook they had turned into a server, after…
Run a Monday competitor-monitoring brief from job listings · Claude · Personal Assistant
Real-world thread: the poster set Claude to run every Monday at 8am with a prompt listing competitors and asking it to check each company’s website…

Personal Files

Organize Downloads and find duplicates · Claude Code · Personal Files
A non-developer runs Claude Code from their home directory to find duplicates, tidy Downloads, and suggest a cleaner directory structure.
Clear local disk space with a guided plan · Claude Code · Personal Files
Lenny asks Claude Code how to free storage, discusses options, then has it run the safer cleanup steps.
Cleaning up 194 GB of photos · Claude Code · Personal Files
A user had an LLM help consolidate and de-duplicate a large photo archive, shrinking it to about a third of its size.

Productivity

Watch weekly deals and buy regular items · Grok Bot · Productivity
Observed in the wild: the setup used two separate bots: Deals checked weekly for discounts on repeat purchases like energy drinks and cat supplies…
Triage care, estimate visit cost, and negotiate medical bills · Custom agent · Productivity
Observed in the wild: the source is a brief comment from the builder describing CareRoute. The app triages a person to the right site of care. The…
Source suppliers and negotiate deals overnight · Custom agent · Productivity
Linked example of source suppliers and negotiate deals overnight. Used Sourcing Expert agent plus Accio plugin connected to Alibaba.com to source a…

Research & Data

50 AI agents in Minecraft built a government, a ration ledger and a no-blame inquiry about a chicken · GPT-6.1 Sol agents · Research & Data
YC Labs, working with Olam Labs, put 50 GPT-6.1 Sol agents in a survival Minecraft world for three hours with the goal 'Build a thriving…
Pensive offers personalized AI teaching assistants for higher ed with Claude · Claude · Research & Data
Pensive — Read the case study to see how they build on the Claude Platform. Pensive aims to build an AI Teaching Assistant (AI TA) that supports a…
From weeks to a day: Everstar on Microsoft Foundry with Claude · Claude · Research & Data
Everstar Foundry Models — Everstar built Gordian on Claude in Foundry Models, cutting nuclear permitting timelines 80–96% and completing 4–6 weeks…

Sales & Marketing

“Get your hands dirty:” Safari365’s CEO shares why execs should roll up their sleeves with Agentforce. · Agentforce · Sales & Marketing
Safari365 Marcus Brain Interview — Marcus Brain asked his team what they wanted to automate with AI agents – and boosted efficiency by 30%. Marcus…
tl;dv boosts revenue 500% from AI-powered meeting intelligence with Claude · Claude · Sales & Marketing
Tldv — Read the case study to see how they build on the Claude Platform. tl;dv grew revenue 500% with AI meeting intelligence. Case study | Claude…
n8n turns natural language into workflow automations with Claude · Claude Code · Sales & Marketing
Read more n8n empowers technical teams to build, orchestrate, and deploy reliable AI workflows and agents, combining the speed of a visual builder…

Shopping

Negotiate a car purchase between dealers · OpenClaw · Shopping
Case study takeaway: AJ Stuyvenberg ran OpenClaw with access to his email and browser. It researched Reddit prices, searched dealer inventory within…
Negotiate bills, handle returns and cancel subscriptions · Meta Muse · Shopping
Muse challenge lore from Meta folks: AT&T bill talked down, Amazon returns queued, IKEA furniture sent back, vet claim filed, dusty book-club sub…
Cancel an Amazon subscription and get a refund · Codex · Shopping
From the linked report, someone asked Codex to obtain a refund for an Amazon subscription. Codex navigated the account settings to cancel it, then…

Software Development

A contractor's personal Claude Code agent allegedly ran inside a secure Pentagon system for two months · Claude Code · Software Development
WIRED reports, citing sources, that an Accenture contractor connected a secure Department of Defense system to their personal Claude Code account…
Claude Code's 3-word status line reportedly burns 15 to 20% of tokens · Claude Code · Software Development
A GitHub gist says Claude Code sends each background agent's full transcript to the model about every 30 seconds just to write a three-to-five word…
Rocket Money on building agents that fix their own code · Claude · Software Development
Rocket Money Qa — Read the Q&A to see how they build on the Claude Platform. Q&A | Claude Rocket Money on building agents that fix their own code…

Travel & Booking

Win a flight refund dispute · ChatGPT · Travel & Booking
Case study takeaway: through ChatGPT, a person who had booked an IndiGo flight that had been cancelled has claimed that they were able to win a…
Rebook a work flight to save money · Custom agent · Travel & Booking
A published walkthrough shows arden monitored Someone's booked Zurich work flight. It sent a text proposing a rebook that would save $7,750 and…
Book the best-priced flight and later refund it · Claude Code · Travel & Booking
A published walkthrough shows someone asked Claude Code to find the best price, and it booked the flight on its own three months ahead. Separately…

How to read these

Each case links to the original post or report. Results come from the people involved, not from me, and I haven't re-run them. Where something went wrong I say so on the AI agent fails page.

Want more? Browse all 2754 cases, copy a prompt, or see this week's agent stories.