Find answers, not documents with Agentic AI
Bosch Mobility uses NiCE Agentic AI to transform complex product documentation into instant, source-backed answers, improving customer experience at scale. Find answers, not documents with Agentic AI Robert Bosch LLC is a global leader in automotive and mobility solutions. In three months alone, the solution generated $24,000 in cost savings by drastically reducing support volume. Customer experience improved significantly, with a 70% reduction in common complaints and an 80% decrease in time spent finding answers.
- Agent or tool
- Cognigy
- Topic
- Customer Support
- Reported on
- Case study (Cognigy)
- Added
- 2026-11-11
Why it matters
Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 554 sightings filed under Customer Support on Agent Sightings (number 267 by interest), and one of 28 involving Cognigy.
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Cognigy or any similar agent and adjust the details to your situation.
I want an agent to handle routine customer questions end to end, and pass anything unclear to a person. The tool in the source case was Cognigy.
Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.
Source
Read the original first-hand account on Case study (Cognigy): https://cognigy.com/en/case-study/bosch-mobility. Our summary is a paraphrase; details are in the source.
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