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Availity increases productivity and accelerates code development with Amazon Q

Key Results data research and time to insights 2x faster release-management review times 75% faster of code created with Amazon Q Developer 33% Overview Availity , the largest real-time health information network in the United States, faced difficulties accessing and utilizing enterprise data for analysis and software development. Availity’s development team uses Amazon Q Business to get quick, targeted information from a 100-pages document to generate insights, such as summaries of major changes or lists of affected customers.

Agent or tool
Amazon Q
Topic
Customer Support
Reported on
Case study (AWS)
Added
2026-11-11

Why it matters

Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 554 sightings filed under Customer Support on Agent Sightings (number 284 by interest), and one of 5 involving Amazon Q.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Amazon Q or any similar agent and adjust the details to your situation.

I want an agent to handle routine customer questions end to end, and pass anything unclear to a person. The tool in the source case was Amazon Q.

Saved

Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.

Source

Read the original first-hand account on Case study (AWS): https://aws.amazon.com/solutions/case-studies/availity-case-study. Our summary is a paraphrase; details are in the source.

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