How Podium is arming 10,000+ SMBs with AI agents
Since launching their initial agent, “Jerry,” in March 2024, Podium has deployed tens of thousands of agents for local businesses and seen 300% year-over-year AI revenue growth. After 11 years working side-by-side with small-to-medium (SMB)-sized operators, Podium saw the opportunity to harness AI and transform how local businesses market, sell, and grow by turning missed calls and slow replies into booked jobs, more revenue, and happier customers.
- Agent or tool
- ChatGPT
- Topic
- Customer Support
- Reported on
- Case study (OpenAI)
- Added
- 2026-11-11
Why it matters
Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 554 sightings filed under Customer Support on Agent Sightings (number 245 by interest), and one of 145 involving ChatGPT.
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into ChatGPT or any similar agent and adjust the details to your situation.
I want an agent to handle routine customer questions end to end, and pass anything unclear to a person. The tool in the source case was ChatGPT.
Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.
Source
Read the original first-hand account on Case study (OpenAI): https://openai.com/index/podium. Our summary is a paraphrase; details are in the source.
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