Box ANZ drives an 87% email open rate with Piper the AI SDR Agent
See how Box hired Piper, the AI SDR agent, powered by Qualified's agentic marketing platform, to engage and convert inbound prospects into pipeline. Schedule a demo Customers Box ANZ drives an 87% email open rate with Piper the AI SDR Agent Contact Us See their story When a VIP arrives, my reps can start a conversation instantly.
- Agent or tool
- Custom agent
- Topic
- Customer Support
- Reported on
- Case study (Qualified)
- Added
- 2026-11-11
Why it matters
Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 554 sightings filed under Customer Support on Agent Sightings (number 280 by interest), and one of 266 involving Custom agent.
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into your own agent or any similar agent and adjust the details to your situation.
I want an agent to handle routine customer questions end to end, and pass anything unclear to a person.
Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.
Source
Read the original first-hand account on Case study (Qualified): https://qualified.com/customers/box. Our summary is a paraphrase; details are in the source.
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