Bayer’s AI agent sets new standards for employee guidance
To support the rollout of its new Dynamic Shared Ownership (DSO) operating model, Bayer launched DSO Go, a multilingual AI agent that provides employees with instant access to organizational knowledge and guidance. 9 Languages 19,000 Unique users (2 months) 80%+ Satisfaction Rate Discover Bayer's journey! Accept cookies & play Cookie settings About Bayer Bayer is a global enterprise with core competencies in the life science fields of healthcare and nutrition. 101K Employees (2023) 340 consolidated companies in 80 countries €50.7 billion sales in FY23 Use Case AI Agent to streamline communication.
- Agent or tool
- Cognigy
- Topic
- Customer Support
- Reported on
- Case study (Cognigy)
- Added
- 2026-11-11
Why it matters
Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 554 sightings filed under Customer Support on Agent Sightings (number 283 by interest), and one of 28 involving Cognigy.
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Cognigy or any similar agent and adjust the details to your situation.
I want an agent to handle routine customer questions end to end, and pass anything unclear to a person. The tool in the source case was Cognigy.
Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.
Source
Read the original first-hand account on Case study (Cognigy): https://cognigy.com/en/case-study/bayer. Our summary is a paraphrase; details are in the source.
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