AI-powered chat support that makes travel less stressful
By implementing Freshworks customer service solutions, Pickyourtrail improved its response rate by 30%. CUSTOMER STORIES AI-powered chat support that makes travel less stressful By implementing Freshworks customer service solutions, Pickyourtrail improved its response rate by 30% 30% Improvement in first response time 26% Chatbot deflection rate “With Freddy AI Agent, our chatbots can address inquiries round the clock.
- Agent or tool
- Freshworks
- Topic
- Customer Support
- Reported on
- Case study (Freshworks)
- Added
- 2026-11-11
Why it matters
Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 554 sightings filed under Customer Support on Agent Sightings (number 296 by interest), and one of 5 involving Freshworks.
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Freshworks or any similar agent and adjust the details to your situation.
I want an agent to handle routine customer questions end to end, and pass anything unclear to a person. The tool in the source case was Freshworks.
Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.
Source
Read the original first-hand account on Case study (Freshworks): https://freshworks.com/customers/stories/pickyourtrail. Our summary is a paraphrase; details are in the source.
Built an AI agent? Feature your agent on Agent Sightings, free submission or a featured spot.