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How Sunbit Contained 50% of Interactions and Cut Routing Time from 90 Seconds to 5 with Cresta

How Sunbit Contained 50% of Interactions and Cut Routing Time from 90 Seconds to 5 with Cresta Back to all Customer Stories How Sunbit Contained 50% of Interactions and Cut Routing Time from 90 Seconds to 5 with Cresta 00:00 / 00:00 Your browser does not support the video tag. Watch video 50% of interactions contained 10% lower average handle time Industry: Financial Services Products: Agentic Assist AI Agent Conversation Intelligence About Sunbit Sunbit is a financial technology company that helps people pay for the things they need and get more out of their money.

Agent or tool
Cresta
Topic
Customer Support
Reported on
Case study (Cresta)
Added
2026-11-11

Why it matters

Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 554 sightings filed under Customer Support on Agent Sightings (number 241 by interest), and one of 8 involving Cresta.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Cresta or any similar agent and adjust the details to your situation.

I want an agent to handle routine customer questions end to end, and pass anything unclear to a person. The tool in the source case was Cresta.

Saved

Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.

Source

Read the original first-hand account on Case study (Cresta): https://cresta.com/customers/sunbit. Our summary is a paraphrase; details are in the source.

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