TELUS boosts workplace innovation with Claude

TELUS saved 500,000+ hours across its workforce. This breakthrough has eliminated silos, transforming how our teams collaborate and share information.” Building Fuel iX Rather than simply adopting publicly-available AI tools when GenAI first came to market, TELUS built Fuel iX — a proprietary generative AI platform that has become the backbone of the company’s AI transformation. “In just a couple of years, we’ve transformed how 57,000 team members work — with teams creating over 13,000 custom AI solutions and engineering shipping code 30% faster.

Agent or tool: GitHub Copilot
Topic: Customer Support
Reported on: Case study (Anthropic)
Added: 2026-11-11

Why it matters

Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 554 sightings filed under Customer Support on Agent Sightings (number 200 by interest), and one of 47 involving GitHub Copilot.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into GitHub Copilot or any similar agent and adjust the details to your situation.

I want an agent to handle routine customer questions end to end, and pass anything unclear to a person. The tool in the source case was GitHub Copilot.

Saved

Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.

Source

Read the original first-hand account on Case study (Anthropic): https://claude.com/customers/telus. Our summary is a paraphrase; details are in the source.

Built an AI agent? Feature your agent on Agent Sightings, free submission or a featured spot.

Browse more like this

More in Customer Support · more with GitHub Copilot · all browse pages · industry guides

Related sightings

Mutual benefit: Skipton Building Society adopts human-first approach to AI to help colleagues and members · GitHub Copilot · Customer Support
At Skipton Building Society, organisation-wide access to Microsoft Copilot is being built around better service for its savings and mortgage…
L’Oréal advances conversational analytics with Claude · GitHub Copilot · Customer Support
Loreal — L’Oréal deploys Claude as an intelligent orchestrator L’Oréal uses Claude in two primary ways: within AI assistants that require…
Frontier Firm BNY resolves client inquires 80% faster with Microsoft AI powered Eliza · GitHub Copilot · Customer Support
BNY built an in-house AI platform, Eliza, that incorporates Microsoft platforms and tools like Microsoft Azure, Microsoft Foundry, Microsoft 365…
Draft replies and promo codes for L'Oréal support advisors · Agentforce (Salesforce) · Customer Support
L'Oréal's consumer care advisors get Agentforce inside Service Cloud: it summarises each case, confirms what the consumer is asking, drafts the…
KOHLER achieves 98% Microsoft 365 Copilot adoption with AI change management strategy · GitHub Copilot · Software Development
Kohler Company — In 6 weeks, KOHLER achieved 98% Microsoft 365 Copilot adoption, helping 5,000 employees save 2 to 5 hours weekly while improving…
A team uses an AI agent · GitHub Copilot · Sales & Marketing
When Jo Brown pitched for the widespread adoption of Microsoft 365 Copilot throughout Lloyds Banking Group (LBG), she saw this as a necessary first…

← All 2754 use cases