How LSKD Tripled Email Automation Rate with AI Agent

LSKD Tripled Email Automation Rate — Scaling support while maintaining high-touch service. Within a month of implementation, AI Agent played a key role in helping LSKD increase their email automation rate by 20% all while maintaining the brand’s tone and personal touch. Bronner's Saved $100K/Year by Switching From Salesforce, Then Automated 45% of Interactions with Gorgias Dr.

Agent or tool: Gorgias AI Agent
Topic: Customer Support
Reported on: Case study (Gorgias)
Added: 2026-11-12

Why it matters

Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 554 sightings filed under Customer Support on Agent Sightings (number 178 by interest), and one of 17 involving Gorgias AI Agent.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Gorgias AI Agent or any similar agent and adjust the details to your situation.

I want an agent to handle routine customer questions end to end, and pass anything unclear to a person. The tool in the source case was Gorgias AI Agent.

Saved

Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.

Source

Read the original first-hand account on Case study (Gorgias): https://gorgias.com/customers/lskd. Our summary is a paraphrase; details are in the source.

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