One NZ makes plan changes fast, easy, and convenient with Agentforce.

One Nz — AI agents provide a self-service, digital-first way for customers to pick a new plan. One NZ makes plan changes fast, easy, and convenient with Agentforce. Self-service rates will soar to 65% with AI agent-guided troubleshooting powered by unified data. Learn more: Grupo Falabella offers fast, convenient order support with Agentforce. 5 weeks to build prepaid agent. 24/7 on-demand customer service.

Agent or tool: Agentforce
Topic: Customer Support
Reported on: Case study (Salesforce)
Added: 2026-11-11

Why it matters

Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 554 sightings filed under Customer Support on Agent Sightings (number 212 by interest), and one of 219 involving Agentforce.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Agentforce or any similar agent and adjust the details to your situation.

I want an agent to handle routine customer questions end to end, and pass anything unclear to a person. The tool in the source case was Agentforce.

Saved

Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.

Source

Read the original first-hand account on Case study (Salesforce): https://www.salesforce.com/customer-stories/one-nz. Our summary is a paraphrase; details are in the source.

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