How Arcade Belts Cut Support Ticket Volume in Half with AI Agent
Arcade Belts — Repetitive questions overwhelmed a small CX team. Solution: After switching from Zendesk to Gorgias, Arcade Belts quickly reached a 30% email automation rate, which climbed even higher with the introduction of AI Agent, which handles routine tasks like warranty claims, order cancellations, and shipping address changes. “We got to a point where we were sitting around 30% automation even before AI Agent came out.” —Grant, Ecommerce Coordinator at Arcade Belts Handling routine tickets with AI Agent As one of the first adopters of AI Agent , Arcade Belts saw a significant boost in automation rates from day one.
- Agent or tool
- Zendesk AI
- Topic
- Customer Support
- Reported on
- Case study (Gorgias)
- Added
- 2026-11-12
Why it matters
Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 554 sightings filed under Customer Support on Agent Sightings (number 185 by interest), and one of 6 involving Zendesk AI.
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Zendesk AI or any similar agent and adjust the details to your situation.
I want an agent to handle routine customer questions end to end, and pass anything unclear to a person. The tool in the source case was Zendesk AI.
Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.
Source
Read the original first-hand account on Case study (Gorgias): https://gorgias.com/customers/arcade-belts. Our summary is a paraphrase; details are in the source.
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