How Tekion enabled 1,300+ engineers with persona-driven AI agents

By combining Augment’s deep codebase reasoning with Tekion’s structured workflows, the team has turned AI into core engineering infrastructure—achieving 50–100% productivity gains, 90%+ test coverage on major systems, and thousands of automated PR reviews each month. Test coverage breakthroughs Tekion achieved 90%+ test coverage on over 20% of their codebase in days, powered entirely by test personas. Test Designer / Developer AI — generates and executes test plans, achieving >90% coverage in days.

Agent or tool: Augment
Topic: Customer Support
Reported on: Blog (Augment)
Added: 2026-11-12

Why it matters

Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 554 sightings filed under Customer Support on Agent Sightings (number 174 by interest), and one of 8 involving Augment.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Augment or any similar agent and adjust the details to your situation.

I want an agent to handle routine customer questions end to end, and pass anything unclear to a person. The tool in the source case was Augment.

Saved

Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.

Source

Read the original first-hand account on Blog (Augment): https://augmentcode.com/customers/Tekion-enabled-AI-agents. Our summary is a paraphrase; details are in the source.

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