A global tech company helped 65K employees adapt to remote work with AI

Better Remote Work With Moveworks Digital Ai For Support Teams — Result Automated the equivalent of 25 help desk agents with an agentic AI-powered Assistant. Solution: Redefining the IT experience with AI for support teams In April 2019, the global tech leader officially launched the Moveworks AI Assistant on Microsoft Teams. Challenge Providing real-time IT support to about 65,000 employees without increasing the external help desk’s workload.

Agent or tool: Moveworks
Topic: Customer Support
Reported on: Case study (Moveworks)
Added: 2026-11-11

Why it matters

Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 554 sightings filed under Customer Support on Agent Sightings (number 411 by interest), and one of 22 involving Moveworks.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Moveworks or any similar agent and adjust the details to your situation.

I want an agent to handle routine customer questions end to end, and pass anything unclear to a person. The tool in the source case was Moveworks.

Saved

Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.

Source

Read the original first-hand account on Case study (Moveworks): https://moveworks.com/us/en/customers/better-remote-work-with-moveworks-digital…. Our summary is a paraphrase; details are in the source.

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