Home › Guides › AI agents for DevOps and infrastructure AI agents for DevOps and infrastructure
Keeping systems running involves constant, detail-heavy work: reading logs, updating configs, fixing pipelines and responding to alerts. AI agents that can run commands and read output are becoming useful helpers for this.
The cases here are real examples of agents in operations work, from debugging deployments and writing infrastructure code to tidying servers and investigating incidents. Each links to its public source.
Safety is the theme in the best examples. Engineers give agents limited permissions, test on staging first, and require approval for changes to production. Used that way, agents speed up the investigation without adding risk.
Browse the cases below, pick one close to your stack, and try its prompt in a safe environment. The list is ordered by interest.
What is in this guide: 60 sourced cases, added between 2026-10-29 and 2026-11-13. The tools that come up most often are Microsoft 365 Copilot (8), Microsoft Security Copilot (7), Copilot Studio (6), and the cases mostly sit under DevOps & Infra (60). They were reported on Case study (Microsoft) (28), Case study (Anthropic) (7), Case study (Datadog) (5). If you only have a few minutes, start with the top three: “Panorama unlocks student success with Claude in Amazon Bedrock”; “Model Experimentation Made Easier”; “Benchling accelerates scientific discovery with Claude in Amazon Bedrock”.
Each case page gives a short summary in our own words, a note on why it matters, a reusable prompt broken into steps you can follow, and a link to the original first-hand account. Nothing here is a paid placement, and we only list cases with a working public source.
60 real cases, most interesting first
Panorama unlocks student success with Claude in Amazon Bedrock · Amazon Bedrock · DevOps & Infra Panorama serves 25% of the U.S. student population. Student grades, assessment results, and screening data all exist in separate places, making it… Model Experimentation Made Easier · Claude · DevOps & Infra Refuelai — It outperforms trained human annotators (80.4%), GPT-3-5-turbo (81.3%), PaLM-2 (82.3%), and Claude (79.3%) across a benchmark of 15 text… Benchling accelerates scientific discovery with Claude in Amazon Bedrock · Amazon Bedrock · DevOps & Infra Benchling saves scientists weeks on data transformation. With Claude, Benchling: Saves scientists up to 2 weeks spent transforming complex data with… Verisk cuts alert volume 59% by pairing AWS DevOps Agent with New Relic MCP · AWS DevOps Agent with New Relic MCP · DevOps & Infra Verisk wanted to scale without adding headcount to manage monitoring and needed a faster way to isolate root causes. Its DevOps team deployed the… Avalara uses Now Assist and a virtual agent to cut IT tickets and provision software · ServiceNow Now Assist · DevOps & Infra Avalara rolled out Now Assist to draft case resolution notes and knowledge articles, plus AI Search and a virtual agent built with Now Assist.… Hexaware uses Elastic AI Assistant to retrieve KPI data and charts for managed-services teams · Elastic AI Assistant · DevOps & Infra Hexaware, an India-based IT services firm with 30,000 employees, uses Elastic AI Assistant and Elastic Observability in IT operations. Teams on… Thomson Reuters enhances tax guidance with Claude in Amazon Bedrock · Amazon Bedrock · DevOps & Infra For us, AI is a tool to facilitate the distribution of that expertise through our software.” Choosing Claude in Amazon Bedrock for enterprise AI… Deloitte Canada uses Now Assist to summarize incidents and raise IT productivity · ServiceNow Now Assist · DevOps & Infra Deloitte Canada added ServiceNow AI Agents, including Now Assist for ITSM, to summarize incidents from chat transcripts and auto-generate resolution… Proficio uses Elastic AI Assistant and Attack Discovery to speed threat detection and response · Elastic AI Assistant · DevOps & Infra Proficio, a managed security services provider, incorporates Elastic AI Assistant and Elastic Attack Discovery to advance threat detection, reduce… How Bullla increased availability to 99.99% and cut MTTR by 90% with Datadog · Datadog Bits AI · DevOps & Infra Bullla, a Brazilian digital financial services platform, uses Datadog and Bits AI to increase availability to 99.99%, cut MTTR by 90%, and… Delightroom automates incident response and scales global operations with Datadog and Bits AI · Datadog Bits AI · DevOps & Infra Delightroom automates incident response and — Delightroom is a Seoul-based wellness company behind Alarmy, the world's #1 alarm app, with 82 million… Loyens & Loeff modernizes the legal and tax industry with Microsoft 365 Copilot · Microsoft 365 Copilot · DevOps & Infra Loyens And Loeff — The firm deployed Microsoft 365 Copilot and Surface Laptop 7 to 1,600 employees in two months, reinforced by Microsoft Purview… Krones cuts simulation run times by up to 98% with AI agents and Azure High-Performance Computing · Custom agent · DevOps & Infra A leader in the food and beverage industry, Krones uses computer simulations to evaluate how factors such as speed and temperature impact equipment… How A Fortune 50 Automaker Achieved 85% Employee Support Automation in 60 Days with Voice AI Agent · Yellow.ai · DevOps & Infra Yellow.ai's Voice AI agent automated 85% of their employee support calls and scaled to handle 7x surge in call volume in just 60 days. Built for… Expedia “travels” to the AI-powered Atlassian cloud platform 55% faster to unleash collaboration and · Atlassian Rovo · DevOps & Infra Chris Burgess Global Vice President of Technology and Deputy CIO, Expedia Group Key Results 55% Faster migration with support from Atlassian’s… Cogent resolves security threats 97% faster with Claude · Claude Cowork · DevOps & Infra Cogent automates investigation, prioritization, and remediation across the full vulnerability lifecycle. Cogent cuts critical vulnerability exposure… Australian Payments Plus moves faster with ChatGPT and Codex · ChatGPT · DevOps & Infra AP+ teams now use ChatGPT Enterprise to summarize complex material, help draft data-driven member communications, and structure ambiguous problems.… Agents cut each service migration from 3 months to 2 weeks · Multi-agent migration (Google Cloud) · DevOps & Infra Sportswear brand On says it used a multi-agent approach to migrate 24 core services to Google Cloud, cutting each from three months to two weeks.… NTT DATA validates enterprise agent architectures on Amazon Bedrock AgentCore with Datadog · Amazon Bedrock AgentCore with Datadog Agent Observability · DevOps & Infra NTT DATA's Technology Innovation Headquarters validates emerging AI technologies and develops operational practices to help customers move… Sort nightly test failures into bugs, flakes and infra problems · Strands Agents on Amazon Bedrock · DevOps & Infra Rescale added an agent to its CI pipeline that classifies each failed end-to-end test as infrastructure, code bug, flaky test or environment… An agent answers 'where is my drive data?' tickets at Mobileye · AI Support Agent (Amazon Bedrock AgentCore) · DevOps & Infra Mobileye engineers kept asking about the status of drive-recording sessions in its data pipeline, and each answer meant checking several systems. An… Twine Security monitors its AI Digital Employee Alex with Datadog Agent Observability · Datadog Agent Observability · DevOps & Infra Twine Security builds AI Digital Employees that execute cybersecurity tasks from start to finish inside enterprise environments. Its first agent… REPAY halves incident triage time with Splunk Observability Cloud and its AI Assistant · Splunk AI Assistant · DevOps & Infra REPAY's IT and engineering teams are accountable for five-nines availability across a fragmented infrastructure. With Splunk Observability Cloud and… LayerX monitors its agentic enterprise AI workflows with Datadog Agent Observability · Datadog Agent Observability · DevOps & Infra LayerX's Ai Workforce platform helps enterprises automate document-intensive work such as proposal search, credit-assessment reporting, lease-asset… Cogentrix goes from invisible AI sprawl to governed endpoints in a week · Custom agent · DevOps & Infra Cogentrix AI Endpoint Security — See how Cogentrix Energy used Koi Agentic Endpoint Security to gain AI visibility in one day, remediate 129 risks… The NFL modernizes game-day operations with Microsoft Copilot Studio and Power Platform · Copilot Studio · DevOps & Infra National Football League — The platform has helped save the Game Ops team between 8-12 hours a week in data entry and report generation and provides… Qualified Health and the University of Texas System use Claude to identify patients who need life-saving care · Claude · DevOps & Infra Qualified Health — Read the case study to see how they build on the Claude Platform. Claude powers population-scale patient identification Qualified… Mott MacDonald: Engineering a responsible agentic AI future · Microsoft Copilot · DevOps & Infra And colleagues have now created more than 8,000 AI agents. Today the business is scaling AI across its 20,000 people through a major investment in… MLC School becomes first Australian school to deploy Security Copilot · Microsoft Security Copilot · DevOps & Infra MLC School shows how Microsoft AI and a security-first approach can drive innovation in education. MLC School faced growing administrative demands… Harvey transforms legal work with Claude · Claude · DevOps & Infra Harvey deployed Claude across its platform in under a month. Read the case study to see how they build on the Claude Platform. With customers… Virgin Money modernises banking with Microsoft Copilot Studio · Copilot Studio · DevOps & Infra To achieve this, Virgin Money partnered with Microsoft to create Redi – an AI-powered assistant built using Microsoft Copilot Studio. Redi now… Telekom Srbija scales secure AI adoption to 90% with Microsoft 365 Copilot · Microsoft 365 Copilot · DevOps & Infra Telekom Srbija used Microsoft 365 Copilot to scale secure AI adoption to 90%, boosting productivity, transforming how employees work, and… PepsiCo unifies global workforce with Microsoft Teams and Copilot, fueled by AI · Microsoft 365 Copilot · DevOps & Infra PepsiCo standardized on Microsoft Teams for collaboration and deployed Microsoft 365 Copilot to lay the foundation for generative AI in the… Elanco uses Microsoft Security Copilot · Microsoft Security Copilot · DevOps & Infra Elanco wanted to streamline its architecture and improve the reliability and efficiency of the technology foundation for its crucial in-house drug… City of Johannesburg strengthens critical infrastructure security with Microsoft Security Copilot · Microsoft Security Copilot · DevOps & Infra City Of Johannesburg — AI-powered Security Copilot agents automate alert triage, reduce false positives up to 95%, and accelerate investigation and… Avanade cuts incident resolution time by up to 80% with Microsoft Security Copilot · Microsoft Security Copilot · DevOps & Infra Avanade used Microsoft Security Copilot with Microsoft Entra to standardize investigations, scale expertise, and reduce resolution times by up to… ASM strengthens semiconductor security with AI-driven defense using Microsoft Security Copilot · Microsoft Security Copilot · DevOps & Infra Asm Front — ASM secures global semiconductor operations and saves 337 hours weekly using Microsoft Security Copilot. ASM secures global… A hospital's IT help agent cuts handle time from 25 minutes to 9 · Wali (Moveworks) and Now Assist · DevOps & Infra ServiceNow says Wellstar Health System's assistant Wali answers clinicians' IT questions inside Teams and the EMR support environment, while Now… Clay’s New Default: Workflows That Happen in the Background · Notion AI · DevOps & Infra Clay’s New Default: how Clay uses Notion Custom Agents to turn company context into automated workflows—routing meeting transcripts, incident… Thompson Rivers University speeds threat review & prepares for AI with Microsoft 365 · Copilot Studio · DevOps & Infra Thompson Rivers University — TRU gained a more cohesive security view, simplified its tool landscape, and built a governed foundation for AI with… St. Luke’s saves nearly 200 hours monthly with AI-powered Security Copilot agents · Microsoft Security Copilot · DevOps & Infra St Lukes University — Luke’s University Health Network streamlines security operations and saves nearly 200 hours monthly with Security Copilot… National Australia Bank invests in an efficient, cloud-managed future with Windows 11 Enterprise · Microsoft Copilot · DevOps & Infra National Australia Bank (NAB), the second-largest bank in Australia, is over 100 years old with a growing global presence. NAB turned to Windows 11… Mintel drives secure productivity using Microsoft 365 E5 and Copilot · Microsoft 365 Copilot · DevOps & Infra This strategic decision has reduced procurement costs, enhanced collaboration, strengthened Mintel’s security posture, and increased productivity… Intermountain Health saves thousands of hours, improves patient care with Azure OpenAI Service · Microsoft Copilot · DevOps & Infra Aided by Arize AI, Intermountain’s DTS caregivers save 40 hours a quarter per AI product. Using Microsoft 365 and Microsoft Copilot saved 4,300… Grupo Dalton saves more than $450K with Microsoft Dynamics 365 and Microsoft Azure · Copilot Studio · DevOps & Infra Grupo Dalton modernizes its critical infrastructure with Microsoft to guarantee the continuity and resilience of its operation. Grupo Dalton needed… Games Global saves over 22,000 hours per year with Microsoft Power Platform and Copilot Studio · Copilot Studio · DevOps & Infra Games Global — The company hosted two transformative workshops where employees were trained to build real automation using Microsoft Power Platform… Ecolab embraces agentic AI and streamlines root-cause analysis with Azure SRE Agent · Custom agent · DevOps & Infra Ecolab is pioneering agentic AI for site reliability operations, streamlining incident response and root-cause analysis with Azure SRE Agent.… Building dignity-driven AI: A conversation with the National Domestic Workers Alliance · Claude · DevOps & Infra National Domestic Workers Alliance Qa — To bring decades of organizing and rights knowledge to workers at the moment they need it, NDWA built Ask… From Writing About AI to Building With It: How Every Accelerated Growth with Notion · Notion AI · DevOps & Infra From Writing About AI to — A 20-person team doing the work of 50: Every’s playbook for agent-native operations in Notion—automated metrics… Kuwait Credit Bank boosts threat detection and response with Microsoft Defender XDR · Microsoft Security Copilot · DevOps & Infra Kuwait Credit Bank cut response time by 95%, improved visibility across users, endpoints, and applications, and began exploring AI-powered… How BBVA is scaling AI from pilot to practice across the org · ChatGPT · DevOps & Infra In Peru, one internally built assistant is now used by more than 3,000 employees, reducing query handling time from around 7.5 minutes to about 1… Disparti Law Group uses Microsoft 365 and Copilot to serve clients faster · Microsoft 365 Copilot · DevOps & Infra Disparti Law Group, one of the largest personal injury law firms in Chicago, needed to upgrade outdated on-premises infrastructure and inefficient… Discovery Bank enhances client financial health with cutting-edge Azure data and AI technology · Azure OpenAI · DevOps & Infra It also built an AI assistant for Discovery Bank agents with Azure OpenAI. It has achieved 500% ROI and boosted customer satisfaction. A backup firm's agent resolves up to 63% of issues on its own · DruAI (Druva) · DevOps & Infra AWS says Druva's DruAI agent, in use for 3,000+ customers, solves up to 63% of issues without human intervention and speeds up resolution by up to… University of Oxford modernises operations within its IT Services department with Microsoft 365 Copilot · Microsoft 365 Copilot · DevOps & Infra The University of Oxford embarked on a digital transformation to modernise operations and enhance productivity across the university. The University… Siemens elevates field service operations with Microsoft Dynamics 365 · Microsoft Copilot · DevOps & Infra Siemens Ag Germany — Siemens Smart Infrastructure used Microsoft Copilot for Dynamics 365 to develop and begin testing an application that helps its… REMA 1000 creates a blueprint for culture-led Microsoft 365 Copilot readiness · Microsoft 365 Copilot · DevOps & Infra REMA 1000 built a culture-led foundation for Copilot adoption, using Microsoft 365 to unify governance, strengthen security, and enable… Q&A: NTT DATA trusts Microsoft AI to enhance automation and transform operations · Copilot Studio · DevOps & Infra With Microsoft Copilot Studio, Power Platform, and Azure AI Foundry, NTT DATA has launched agentic AI services to achieve these goals. Octopus Accelerates a Smarter, Greener Grid with Databricks · Databricks · DevOps & Infra Octopus Energy — Unity Catalog keeps thousands of users working safely on shared data, while Agent Bricks will let employees build governed AI… Mike Morse Law Firm improves security, fosters efficiency with Microsoft 365 and Copilot · Microsoft 365 Copilot · DevOps & Infra Michael Morse Law Firm — The firm deployed Microsoft 365, using Microsoft 365 Copilot to draft legal documents without exposing clients’ data to the… More guides