How Bullla increased availability to 99.99% and cut MTTR by 90% with Datadog
Bullla, a Brazilian digital financial services platform, uses Datadog and Bits AI to increase availability to 99.99%, cut MTTR by 90%, and troubleshoot critical incidents up to 80% faster. With Bits Chat, Bullla has also reduced the time required to produce security incident reports by approximately 96%, enabling faster documentation, response, and follow-up. Bullla has granted more than BRL 7.3 billion in microcredit, issued over 3.6 million cards, and now serves more than 600,000 customers. Its platform supports more than 3.2 million transactions annually and has processed over 287 million financial operations.
- Agent or tool
- Datadog Bits AI
- Topic
- DevOps & Infra
- Reported on
- Case study (Datadog)
- Added
- 2026-11-12
Why it matters
Keeping servers and pipelines healthy is constant, detail-heavy work. Agents that can read logs and run routine fixes are a big help, as long as a person keeps an eye on what changes. It is one of 130 sightings filed under DevOps & Infra on Agent Sightings (number 10 by interest), and one of 2 involving Datadog Bits AI.
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Datadog Bits AI or any similar agent and adjust the details to your situation.
I want an agent to investigate and propose a fix, and to wait for approval before changing production. The tool in the source case was Datadog Bits AI.
Tip: Try it first on a staging system or with read-only credentials, and require approval for anything that changes production.
Source
Read the original first-hand account on Case study (Datadog): https://datadoghq.com/case-studies/bullla. Our summary is a paraphrase; details are in the source.
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