Avanade cuts incident resolution time by up to 80% with Microsoft Security Copilot
Avanade used Microsoft Security Copilot with Microsoft Entra to standardize investigations, scale expertise, and reduce resolution times by up to 80%. The organization used Microsoft Security Copilot with Microsoft Entra to embed AI directly into identity investigations, helping teams standardize workflows and preserve hard-won security expertise. This effort reduced incident resolution times by up to 80%, decreased dependency on specialists, and created a more consistent, scalable security operating model that supports broad AI adoption.
- Agent or tool
- Microsoft Security Copilot
- Topic
- DevOps & Infra
- Reported on
- Case study (Microsoft)
- Added
- 2026-11-11
Why it matters
Keeping servers and pipelines healthy is constant, detail-heavy work. Agents that can read logs and run routine fixes are a big help, as long as a person keeps an eye on what changes. It is one of 130 sightings filed under DevOps & Infra on Agent Sightings (number 36 by interest), and one of 22 involving Microsoft Security Copilot.
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Microsoft Security Copilot or any similar agent and adjust the details to your situation.
I want an agent to investigate and propose a fix, and to wait for approval before changing production. The tool in the source case was Microsoft Security Copilot.
Tip: Try it first on a staging system or with read-only credentials, and require approval for anything that changes production.
Source
Read the original first-hand account on Case study (Microsoft): https://www.microsoft.com/en/customers/story/27277-avanade-microsoft-security-c…. Our summary is a paraphrase; details are in the source.
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