Ecolab embraces agentic AI and streamlines root-cause analysis with Azure SRE Agent
Ecolab is pioneering agentic AI for site reliability operations, streamlining incident response and root-cause analysis with Azure SRE Agent. Ecolab’s site reliability teams were inundated with about 30 daily performance alerts, manually navigating multiple dashboards to identify and fix root causes. Within months, the daily alert volumes dropped to less than 10 on average.
- Agent or tool
- Custom agent
- Topic
- DevOps & Infra
- Reported on
- Case study (Microsoft)
- Added
- 2026-11-11
Why it matters
Keeping servers and pipelines healthy is constant, detail-heavy work. Agents that can read logs and run routine fixes are a big help, as long as a person keeps an eye on what changes. It is one of 130 sightings filed under DevOps & Infra on Agent Sightings (number 47 by interest), and one of 266 involving Custom agent.
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into your own agent or any similar agent and adjust the details to your situation.
I want an agent to investigate and propose a fix, and to wait for approval before changing production.
Tip: Try it first on a staging system or with read-only credentials, and require approval for anything that changes production.
Source
Read the original first-hand account on Case study (Microsoft): https://www.microsoft.com/en/customers/story/25633-ecolab-azure. Our summary is a paraphrase; details are in the source.
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