Virgin Money modernises banking with Microsoft Copilot Studio
To achieve this, Virgin Money partnered with Microsoft to create Redi – an AI-powered assistant built using Microsoft Copilot Studio. Redi now drives 54% customer engagement on outbound messages, with a 97% journey completion rate.
- Agent or tool
- Copilot Studio
- Topic
- DevOps & Infra
- Reported on
- Case study (Microsoft)
- Added
- 2026-11-11
Why it matters
Keeping servers and pipelines healthy is constant, detail-heavy work. Agents that can read logs and run routine fixes are a big help, as long as a person keeps an eye on what changes. It is one of 130 sightings filed under DevOps & Infra on Agent Sightings (number 31 by interest), and one of 116 involving Copilot Studio.
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Copilot Studio or any similar agent and adjust the details to your situation.
I want an agent to investigate and propose a fix, and to wait for approval before changing production. The tool in the source case was Copilot Studio.
Tip: Try it first on a staging system or with read-only credentials, and require approval for anything that changes production.
Source
Read the original first-hand account on Case study (Microsoft): https://www.microsoft.com/en/customers/story/24471-virgin-money-microsoft-365-c…. Our summary is a paraphrase; details are in the source.
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