Hexaware uses Elastic AI Assistant to retrieve KPI data and charts for managed-services teams
Hexaware, an India-based IT services firm with 30,000 employees, uses Elastic AI Assistant and Elastic Observability in IT operations. Teams on managed-service customer projects reported a 50% improvement in operational efficiency with the assistant, and employees can retrieve KPI data and request customised charts in minutes rather than hours. Elastic Observability reduced false positives by 75%, including one case where they fell from 1,000 a week to 244.
- Agent or tool
- Elastic AI Assistant
- Topic
- DevOps & Infra
- Reported on
- Case study (Elastic)
- Added
- 2026-11-13
Why it matters
Keeping servers and pipelines healthy is constant, detail-heavy work. Agents that can read logs and run routine fixes are a big help, as long as a person keeps an eye on what changes. It is one of 130 sightings filed under DevOps & Infra on Agent Sightings (number 6 by interest), and one of 2 involving Elastic AI Assistant.
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Elastic AI Assistant or any similar agent and adjust the details to your situation.
I want an agent to watch this part of our operations, explain what it sees, and wait for approval before it changes anything. The tool in the source case was Elastic AI Assistant.
Tip: Try it first on a staging system or with read-only credentials, and require approval for anything that changes production.
Source
Read the original first-hand account on Case study (Elastic): https://elastic.co/customers/hexaware. Our summary is a paraphrase; details are in the source.
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