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PepsiCo unifies global workforce with Microsoft Teams and Copilot, fueled by AI

PepsiCo standardized on Microsoft Teams for collaboration and deployed Microsoft 365 Copilot to lay the foundation for generative AI in the workplace. Workstreams at PepsiCo are smoother and more efficient, now that Teams and Copilot are seamlessly layered into the Microsoft 365 apps that employees use every day. Daily active use for Copilot is 90% to 95%.

Agent or tool
Microsoft 365 Copilot
Topic
DevOps & Infra
Reported on
Case study (Microsoft)
Added
2026-11-11

Why it matters

Keeping servers and pipelines healthy is constant, detail-heavy work. Agents that can read logs and run routine fixes are a big help, as long as a person keeps an eye on what changes. It is one of 130 sightings filed under DevOps & Infra on Agent Sightings (number 33 by interest), and one of 122 involving Microsoft 365 Copilot.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Microsoft 365 Copilot or any similar agent and adjust the details to your situation.

I want an agent to investigate and propose a fix, and to wait for approval before changing production. The tool in the source case was Microsoft 365 Copilot.

Saved

Tip: Try it first on a staging system or with read-only credentials, and require approval for anything that changes production.

Source

Read the original first-hand account on Case study (Microsoft): https://www.microsoft.com/en/customers/story/26141-pepsico-microsoft-teams. Our summary is a paraphrase; details are in the source.

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