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Esprinet uses Copilot to boost productivity and support its 34,000 reseller ecosystem

Esprinet Group strategically scaled its existing Microsoft Copilot license across the organization, and also built tailored AI agents to dramatically speed up day-to-day tasks. This AI investment has led to instant internal productivity gains, transformed Esprinet Group’s customer service, and helped over 5,000 of its partners reduce time on repetitive tasks — in some cases by up to 50%.

Agent or tool
Microsoft Copilot
Topic
Customer Support
Reported on
Case study (Microsoft)
Added
2026-11-11

Why it matters

Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 554 sightings filed under Customer Support on Agent Sightings (number 486 by interest), and one of 39 involving Microsoft Copilot.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Microsoft Copilot or any similar agent and adjust the details to your situation.

I want an agent to handle routine customer questions end to end, and pass anything unclear to a person. The tool in the source case was Microsoft Copilot.

Saved

Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.

Source

Read the original first-hand account on Case study (Microsoft): https://www.microsoft.com/en/customers/story/26863-esprinet-group-microsoft-cop…. Our summary is a paraphrase; details are in the source.

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