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OpenAI: what it is and what people actually do with it
The company behind ChatGPT, Operator and Codex. This page counts every case with one of those as the agent, plus any case that names OpenAI in its text. source
I have 322 sightings of OpenAI. Its most common jobs: Sales & Marketing (81), Customer Support (55), Productivity (30).
- Vendor
- OpenAI
- Official site
- openai.com
- Sightings here
- 322 cases
- Pricing
- See site.
Sales & Marketing · 81 Customer Support · 55 Productivity · 30 Software Development · 29 Research & Data · 25 Finance · 19 Shopping · 15 Travel & Booking · 14
Cases (322)
Showing the 60 most-read.
- Win a flight refund dispute · ChatGPT · Travel & Booking
Case study takeaway: through ChatGPT, a person who had booked an IndiGo flight that had been cancelled has claimed that they were able to win a… - Cancel an Amazon subscription and get a refund · Codex · Shopping
From the linked report, someone asked Codex to obtain a refund for an Amazon subscription. Codex navigated the account settings to cancel it, then… - Draft a refund demand for an unauthorized renewal · ChatGPT · Shopping
Linked example of draft a refund demand for an unauthorized renewal. After Skillshare charged a $24 annual renewal the poster says they had not… - Rebook after a flight cancellation · ChatGPT Agent · Travel & Booking
Real-world thread: after the cancellation Someone activated ChatGPT Work mode and directed it to locate replacement flights, arrange the rental car… - Rebook a delayed flight connection mid-flight · Dots · Travel & Booking
According to the write-up, denis gave Dot from OpenAI access to its own computer. While he was still on the delayed Alaska flight, the agent… - Plan family vacations · ChatGPT · Home & Family
One practitioner notes that utilizes ChatGPT Deep Research to search for destinations, attractions, and trips with detailed family instructions, but… - Track subscriptions and renewals from Gmail · ChatGPT Agent · Email & Inbox
A published walkthrough shows the writer switched on Agent Mode in ChatGPT and gave it access to her Gmail. It searched the inbox for terms like… - Plan a group weekend trip and make reservations · ChatGPT Agent · Travel & Booking
One practitioner notes that from his phone he prompted ChatGPT to use his full chat history for a long weekend with 8 friends, generate the three… - Negotiate a lower Comcast bill via chatbot · ChatGPT · Finance
Observed in the wild: doNotPay assembled a bot on the OpenAI GPT-3 API that chats with company support. An engineer typed a request to lower the… - Hotel search with a browser operator agent · ChatGPT Agent · Travel & Booking
A reviewer tested OpenAI Operator on multi-step hotel lookups with budget and date constraints, noting shallow results but real form interaction. - Handle family errands and recipe sorting · Codex · Home & Family
Observed in the wild: Codex was pointed at handle family errands and recipe sorting. a communications professional arranged for her son's doctor to… - Find trending articles and generate LinkedIn post variations · Operator · Shopping
A published walkthrough shows in the tutorial, Operator was asked to create 10 LinkedIn post variations from eCommerce news. It searched Google for… - Fill a supermarket cart · ChatGPT Agent · Shopping
One practitioner notes that as someone was at work, groceries were added to the cart at a nearby supermarket in agent mode, ready for collection the… - Everyday errands with a browser agent · ChatGPT Agent · Shopping
A designer tested an agent on real chores such as filling a grocery cart and researching purchases, noting where it stalled. - Draft parent-teacher communications · ChatGPT · Home & Family
Linked example of draft parent-teacher communications. The teacher said they first used ChatGPT for lesson outlines, then for weekly comments, then… - Book a private chef and plan a ski holiday · ChatGPT · Travel & Booking
From the linked report, chatGPT received casual spoken instructions while Someone walked the dog. For the chef it located candidates, drafted and… - Book a flight from your phone · ChatGPT · Travel & Booking
Phone in one hand, dog in the other—Tom still got a flight reserved through ChatGPT Work. After a short personal-info quiz, payment happened inside… - Restaurant booking with an allergy note · ChatGPT Agent · Shopping
In a usability review, a browser agent researched restaurants, filled the reservation form including an allergy note, and paused for approval. - Generate a spoken daily news bulletin at home · ChatGPT · Personal Assistant
One practitioner notes that the poster Leaned on n8n to run a 6:30 a.m. workflow that asked Perplexity for factual stories from a fixed list of… - Date night planned end to end · ChatGPT Agent · Travel & Booking
A writer had an agent pick a restaurant and a movie, choose seats, and stop at payment. - Reconcile orders, draft invoices, and order laptops nightly · ChatGPT · Shopping
From the linked report, chatGPT runs nightly booked prompts that pull completed orders, compare them to CRM entries, create draft invoices in the… - Plan a family trip and pre-fill bookings · ChatGPT Agent · Travel & Booking
According to the write-up, the reporter asked ChatGPT Agent to plan a 4-day family trip to San Diego from Newark, with pool hotels and activities… - Play online math games in agent mode · ChatGPT Agent · Finance
Ben Orlin’s Math Games with Bad Drawings, played by GPT-5 agent mode in a sandboxed browser—clicks, moves, visible chain-of-thought. Far less flop… - Fill forms and review tax filings · Codex · Finance
Observed in the wild: a tax filing review uncovered a significant error due to Codex computer usage by OpenAI staff, as well as secondhand accounts… - Write a parking ticket appeal that got dismissed · ChatGPT · Productivity
Observed in the wild: the poster fed ChatGPT-4 the specifics of a $75 street-sweeping ticket, the city sewage project that had pushed parking more… - Turn receipts into CSV for bookkeeping · ChatGPT · Productivity
Observed in the wild: the poster assembled a custom GPT that reads receipt images and returns a CSV you can paste into bookkeeping software. In the… - Run an autonomous employee-like agent for company tasks · Codex · Personal Assistant
Homegrown staffer: Codex brains, ChatGPT Plus login, systemd timer, plain UNIX email for chat. Memory = long rolling window + diary + markdown wiki.… - Find and book a business lunch restaurant · ChatGPT Agent · Shopping
Community report: the tester gave a terse prompt asking for a business lunch near a Houston address. The agent ran 10 searches over 96 sources and… - Book an airport hotel · ChatGPT Agent · Travel & Booking
Community report: chatGPT Agent shows up in a write-up about book an airport hotel. The linked post is the primary source for steps and outcomes. - From weeks to a day: Everstar on Microsoft Foundry with Claude · Claude · Research & Data
Everstar Foundry Models — Everstar built Gordian on Claude in Foundry Models, cutting nuclear permitting timelines 80–96% and completing 4–6 weeks… - From Plain English to Passing Tests: Momentic on Microsoft Foundry with Claude · Claude Code · Software Development
Momentic Foundry Models — AI coding assistants generate code faster than teams can verify. Locator, assertion, visual, and extraction agents call… - Buy items on Amazon from a photo · ChatGPT Agent · Shopping
Case study takeaway: the builder photographed a wrapper from an item they wanted again and told ChatGPT Agent to buy a new one on Amazon. The agent… - Cancel Adobe subscription without early termination fee · ChatGPT · Media & Content
Real-world thread: the poster asked ChatGPT to handle Adobe support after both they and ChatGPT could not find a cancel button. In the chat, ChatGPT… - Praxis AI pioneers AI-driven education with Claude in Amazon Bedrock · Amazon Bedrock · Customer Support
Praxis drove a full letter-grade lift in class averages. These virtual teaching assistants provide personalized, round-the-clock support to… - Multi-agent underwriting closes commercial loans in 7 days · Multi-agent underwriting (OpenAI) · Finance
Customers Bank says a pilot of its AI loan-closing process closed select commercial loans in seven days against the usual 30-60. The bank cites an… - Test OpenAI's Agent on online shopping · ChatGPT Agent · Shopping
From the linked report, chatGPT Agent shows up in a write-up about test OpenAI's Agent on online shopping. The linked post is the primary source for… - Test AI browser agents on real workday tasks · Perplexity Comet · Travel & Booking
Linked example of test AI browser agents on real workday tasks. The builder ran eight everyday workday tests on Comet and on OpenAI's Operator… - Reserve a restaurant table through OpenTable · Operator · Shopping
From the linked report, yash Kumar of OpenAI asked Operator to book Beretta in San Francisco around 7 p.m. Operator opened a remote browser, went to… - Post a word to Pastebin and return the link · Operator · Shopping
Linked example of post a word to Pastebin and return the link. The poster tested OpenAI Operator on several odd browser tasks inside its own web… - Let agents phone restaurants to book tables · ChatGPT · Shopping
A published walkthrough shows jake stood up callforme.tel so agents powered by MCP (Claude, ChatGPT, etc.) can place calls. The agent dials the… - Warp’s big bet on building open source with GPT-5.5 · OpenAI · Software Development
GPT-5.5 — When Warp [open-sourced(opens in a new window)](https://www.warp.dev/blog/warp-is-now-open-source) its terminal client this year, with… - Unify engineers growth by using the right model for every task · OpenAI · Sales & Marketing
Unify used OpenAI o3, GPT‑4.1, and the Computer-Using Agent (CUA), along with continuous model benchmarking, to design a system that helps… - Terminal X matches senior investor judgment 88.6% with GPT-6.1 · OpenAI · Sales & Marketing
GPT-6.1 — The company’s forward-deployed engineers, former finance and investment professionals at JPMorgan and Blackstone, sit with each customer’s… - Ringg’s AI agents resolve up to 65% of customer calls with OpenAI · OpenAI · Customer Support
These companies were not only struggling to answer more calls, their customer service agents were also battling fragmented, manual systems to help… - Merge builds product and business tools with OpenAI technology · ChatGPT · Sales & Marketing
Merge helps companies build connected software and AI products, from syncing customer data to enabling AI agents to take action across business… - Inside Mirakl’s agent commerce vision · ChatGPT · Customer Support
In internal documentation, Mirakl’s technical writers used ChatGPT Enterprise to dramatically accelerate the production of product… - How to manage AI investments in the agentic era · ChatGPT · Customer Support
From GPT‑4 to GPT‑5.4, the price per million tokens fell 97%. [GPT‑5.6](https://openai.com/index/gpt-5-6/) continues that progress, delivering… - How law firm Gilbert + Tobin governs and scales AI with OpenAI · ChatGPT · Sales & Marketing
ChatGPT Enterprise was introduced first to operations teams, where practical use cases could be tested in a controlled environment. CEO Sam Nickless… - How avatarin built a 24/7 retail agent with GPT-Realtime · OpenAI · Customer Support
GPT-Realtime — Built on OpenAI’s GPT‑Realtime, the Kurashi-Marugoto AI Agent supports natural voice conversations and guides shoppers from product… - How Zapier Tables and ChatGPT increased revenue by $134,000+ in a year · ChatGPT · Customer Support
Results Grow — How Zapier Tables and ChatGPT increased revenue by $134,000+ in a year 30% appts booked by Chatbot $134K+ annual revenue secured… - How Pretto streamlines mortgage processes with automation · ChatGPT · Sales & Marketing
Pretto uses Zapier to automate mortgage workflows for faster, more efficient processing. How Pretto streamlines mortgage processes with automation… - How Podium is arming 10,000+ SMBs with AI agents · ChatGPT · Customer Support
Since launching their initial agent, “Jerry,” in March 2024, Podium has deployed tens of thousands of agents for local businesses and seen 300%… - How NVIDIA scales expertise with ChatGPT Work · ChatGPT · Sales & Marketing
NVIDIA — For teams like GTM and solutions architecture, ChatGPT has become part of how work gets organized, automated, and scaled. During the… - How Indeed uses AI to help evolve the job search · OpenAI · Sales & Marketing
Indeed is a platform that helps people find jobs and helps employers find the right talent. Job seekers use Indeed to search for opportunities… - How DNI unified data across all workflows and kickstarted agentic transformation with Glean · ChatGPT Agent · Sales & Marketing
Dni — See how Delaware Nation Industries unified data across 30+ states, built 84 AI agents, and reduced RFP response time by 92% with Glean's Work… - How Contractor Appointments books $134M in client revenue with AI-powered automation · ChatGPT · Sales & Marketing
Learn how Contractor Appointments uses AI and automation to book more jobs, boost revenue, and scale operations, without needing a full-time… - HiBob turns 2,500 GPTs into product and team growth · ChatGPT · Sales & Marketing
HiBob, an HR technology company serving more than 5,000 global customers, has made AI a core part of how the business operates. More than 90% of… - Here’s why AI is the key to more empathetic customer experiences · OpenAI · Customer Support
Check out our current openings Latest News AI Summit 2026 - a Zendesk event Join 30,000+ leaders online to hear from experts at OpenAI, Lovable… - CyberAgent moves faster with ChatGPT Enterprise and Codex · ChatGPT · Sales & Marketing
CyberAgent is a Japanese internet company engaged in businesses such as internet advertising, media & IP, and gaming. Even so, it is now used across… - Circles powers telco personalization with OpenAI technology · OpenAI · Customer Support
Circles saw an opportunity to rethink the telco experience around that challenge, using OpenAI to build an AI-native telco stack that can connect…
No affiliate links here. If that ever changes, I will say so on this page. Facts checked 29 Oct 2026; vendors change things without telling me.