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How DNI unified data across all workflows and kickstarted agentic transformation with Glean

Dni — See how Delaware Nation Industries unified data across 30+ states, built 84 AI agents, and reduced RFP response time by 92% with Glean's Work AI platform. See how Delaware Nation Industries unified data across 30+ states, built 84 AI agents, and reduced RFP response time by 92% with Glean's Work AI platform. Within their first months, the team had built 84 agents, with roughly 30 in active daily use.

Agent or tool
ChatGPT Agent
Topic
Sales & Marketing
Reported on
Case study (Glean)
Added
2026-11-11

Why it matters

Sales and marketing run on research, lists and follow-ups. Agents are starting to take on that groundwork, freeing people for the conversations that actually close deals. It is one of 613 sightings filed under Sales & Marketing on Agent Sightings (number 204 by interest), and one of 49 involving ChatGPT Agent.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into ChatGPT Agent or any similar agent and adjust the details to your situation.

I want an agent to do the research and drafting for this sales or marketing workflow, and stop for my approval before anything is sent. The tool in the source case was ChatGPT Agent.

Saved

Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.

Source

Read the original first-hand account on Case study (Glean): https://glean.com/resources/customer-stories/dni. Our summary is a paraphrase; details are in the source.

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