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Salesforce Agentforce: what it is and what people actually do with it
Salesforce's platform for autonomous agents grounded in its business data, used for service, sales and employee workflows. source
I have 227 sightings of Salesforce Agentforce. Its most common jobs: Sales & Marketing (130), Customer Support (88), Software Development (4).
- Vendor
- Salesforce
- Official site
- www.salesforce.com
- Sightings here
- 227 cases
- Pricing
- A third-party comparison lists Flex Credits at $500 per 100,000 credits. See Salesforce for current pricing. pricing source
Sales & Marketing · 130 Customer Support · 88 Software Development · 4 Finance · 2 Email & Inbox · 1 Shopping · 1 Travel & Booking · 1
Head to head
Cases (227)
Showing the 60 most-read.
- Draft replies and promo codes for L'Oréal support advisors · Agentforce (Salesforce) · Customer Support
L'Oréal's consumer care advisors get Agentforce inside Service Cloud: it summarises each case, confirms what the consumer is asking, drafts the… - “Get your hands dirty:” Safari365’s CEO shares why execs should roll up their sleeves with Agentforce. · Agentforce · Sales & Marketing
Safari365 Marcus Brain Interview — Marcus Brain asked his team what they wanted to automate with AI agents – and boosted efficiency by 30%. Marcus… - deinePflege makes in-home healthcare more accessible with Agentforce. · Agentforce · Customer Support
Deine — Soon, Agentforce with Service Cloud will resolve an estimated 40% of cases instantly and cut costs by 86%. Digital labor resolves 40% of… - Zota’s investment in digital labor pays off with 30% YoY growth. · Agentforce · Customer Support
Zota — Agentforce is expected to increase the sales pipeline and resolve 180,000 cases annually. Zota’s investment in digital labor pays off with… - Young Drivers gears up to expand globally with Agentforce. · Agentforce · Customer Support
Young Drivers — Agentforce is projected to resolve 70% of inquiries, cut call times, and deliver personalized service. Digital labor projected to… - Year Up United Safeguards Mission-Critical Student Data with Backup & Recover and Archive. · Agentforce · Sales & Marketing
Year Up — The Agentforce 360 Platform ensures data integrity and continuity for student success. Year Up United Safeguards Mission-Critical Student… - Wiley sees 213% return on investment with Salesforce. · Agentforce · Customer Support
Wiley — Learn how the publisher implemented Agentforce to cut costs and boost productivity. Learn how the publisher implemented Agentforce to cut… - Volkswagen Group drives innovation with humans and AI agents, together. · Agentforce · Customer Support
Disconnected data within Volkswagen Groupâs brands created disjointed customer experiences. The Result: 30% faster service case resolution… - VentureCrowd delivers secure, enterprise-grade agents in 2 weeks. · Agentforce · Sales & Marketing
See how VentureCrowd used Agentforce 360 to slash deployment cycles by 75% and deliver secure, enterprise-grade AI agents on Australia’s leading… - Tony’s Chocolonely Boosts System Efficiency with Backup & Recover and Archive. · Agentforce · Customer Support
Tonys Chocolonely — With Agentforce Service, the team at Tonyâs Chocolonely manages relationships more effectively, turning consumers into mission… - Telepass keeps Europe moving with Agentforce resolving 87% of FAQs. · Agentforce · Customer Support
AI agents tap into Data 360 to deliver instant support across Telepass’ full mobility network. Telepass keeps Europe moving with Agentforce… - Salesforce’s sellers close more deals in less time with Agentforce. · Agentforce · Sales & Marketing
Agentforce For Sales — From onboarding to quoting, AI agents accelerate every stage of the deal cycle. Salesforce’s sellers close more deals in less… - Rush leads the way in agent-first patient support with Agentforce. · Agentforce · Customer Support
Rush is adopting Agentforce and the Salesforce Platform to power a digital workforce that automates high-volume inquiries Rush wanted to get… - Reddit drives revenue with Agentforce-powered advertiser support. · Agentforce · Customer Support
Reddit — AI agents help SMB advertisers navigate the platform, launch campaigns fast, and stay engaged. Reddit drives revenue with… - Providers suffer from data overload. Agentforce powers Takeda’s digital solution for healthcare engagement. · Agentforce · Sales & Marketing
Takeda Garth Hemmingsen Interview — Garth Hemmingsen shares how Takeda is becoming an agentic enterprise to help healthcare pros deliver the best… - Mike Morse Law boosts productivity 35% with Salesforce AI insights. · Agentforce · Customer Support
Mike Morse Law Firm handles over 1,000 calls per day, but manual note-taking and reviewing slowed client intake. Mike Morse Law boosts productivity… - Lennar builds faster, smarter homebuying journeys with Agentforce. · Agentforce · Customer Support
Lennar — AI agents handle after-hours conversations, schedule tours, and help sellers prioritize leads. AI agents handle after-hours conversations… - Indeed will speed up hiring with Agentforce’s digital workforce. · Agentforce · Customer Support
Fewer administrative tasks helps Indeed employees focus on their mission: helping people get jobs. Indeed will speed up hiring with Agentforce’s… - How Salesforce used Agentforce to speed onboarding and make quote creation 75% faster. · Agentforce · Sales & Marketing
Agentforce For Sales Implementation — Learn the real-world strategies that helped Salesforce create AI agents that save sellers time and help them… - How Salesforce deployed Agentforce to answer questions and capture leads on their website. · Agentforce · Sales & Marketing
Agentforce For Dot Com Implementation — How Salesforce deployed Agentforce to answer questions and capture leads on their website. How Salesforce… - How BioIVT built agentic research quoting that gives service reps 43% more time for high-impact work · Agentforce · Customer Support
Bioivt Larae Bennett Interview — How BioIVT built agentic research quoting that gives service reps 43% more time for high-impact work LaRae Bennett… - Hero FinCorp trims loan approval time from 2 days to 30 minutes. · Agentforce · Customer Support
Hero Fincorp — Agentforce reduces handoffs, eliminates backlogs, and improves customer experiences. Hero FinCorp trims loan approval time from 2… - Grupo Falabella offers fast, convenient order support with Agentforce. · Agentforce · Customer Support
Grupo Falabella — Autonomous agents provide instant answers to FAQ and order status inquiries via WhatsApp. Autonomous agents provide instant… - Goosehead Insurance secures 20 years of client data with Salesforce. · Agentforce · Software Development
Goosehead Insurance transformed data security and development speed with Agentforce 360—achieving 97% fewer errors and 90% faster cycles. Goosehead… - Good360 routes disaster recovery donations 3x faster with Agentforce. · Agentforce · Software Development
Good360 — AI agents help them distribute more unused goods and lower their carbon footprint by up to 20%. Good360 routes disaster recovery donations… - From takeoff to smooth landing: How Engine deploys Agentforce with confidence. · Agentforce · Customer Support
Engine Agentforce Implementation — Learn how smart subagent design, rigorous replica testing, and close monitoring help them build high-performance… - From startup to Agentic Enterprise: How Engine scales with AI · Agentforce · Customer Support
As an Agentic Enterprise, Engine uses Agentforce to support employees and customers 24/7. AI agents resolve 50% of support inquiries Slackbot saves… - Finnair’s Finnish hospitality shines with Agentforce's 24/7 support. · Agentforce · Customer Support
Finnair — 80% of customer service questions are now resolved by AI agents. Finnair’s Finnish hospitality shines with Agentforce's 24/7 support. 80%… - Euronics Italia brings trusted in-store guidance online with Agentforce. · Agentforce · Customer Support
See how Euronics Italia uses Agentforce 360 to power omni-channel retail, boost conversions by 4%, increase sales by 3%, and bring in-store… - Discover OpenTable’s secret sauce to building AI agents that people actually want to use. · Agentforce · Customer Support
Opentable Agentforce Implementation — OpenTable's Agentforce helping user merge accounts, resulting in 40% improved case resolution rate.… - DeVry supports students from course enrollment to completion with Agentforce. · Agentforce · Customer Support
Devry University — AI agents keep current and prospective students engaged with accurate answers on demand. AI agents keep current and prospective… - Davos attendees save valuable time with Agentforce-powered support. · Agentforce · Customer Support
World Economic Forum — AI agents instantly answer 75% of inquiries, keeping change-makers effortlessly informed. Davos attendees save valuable time… - CentralSquare will scale smarter and drive growth with Agentforce. · Agentforce · Customer Support
Centralsquare Technologies — Agentforce will accelerate automated lead qualification and interactions so teams can focus on high-value… - Carnegie Learning sales teams focus more on selling with Agentforce. · Agentforce · Sales & Marketing
Carnegie Learning sales teams focus more on selling with Agentforce. Facing a 300% surge in growth, Carnegie Learning struggled to scale its sales… - Boosting Small Business with Salesforce Foundations: The VEV Story · Agentforce · Customer Support
Foundations Boosts Vev Small Business — It also introduced them to the powerful agentic AI capabilities of Agentforce . The result was… - Asymbl Scales Like a Company 10x Their Size with Agentforce · Agentforce · Sales & Marketing
Asymbl saves $575K annually with Sales Cloud, boosting lead engagement 427% through strategic AI-human sales collaboration on Sales Cloud. Asymbl… - Agentforce resolves over 75% of visitor issues on the Salesforce Help site. · Agentforce · Customer Support
Agentforce For Customer Support — Agentforce resolves over 75% of visitor issues on the Salesforce Help site. Agentforce resolves over 75% of… - Agentforce resolves IT and HR questions 24/7 for Salesforce employees. · Agentforce · Customer Support
Agentforce For Hr It — Agentforce automates the process, delivering instant answers to employees. Agentforce conversation in a chat about scheduling… - Agentforce eases merger and acquisition deals for Datasite’s customers. · Agentforce · Customer Support
Agentforce eases merger and acquisition deals for Datasite’s customers. Always-on digital labor force autonomously resolves 70% of dealmaker… - Absa Group blazes new trails in agent-first banking with Agentforce. · Agentforce · Customer Support
Absa Group blazes new trails in agent-first banking with Agentforce. Absa Group achieves 88% faster turnaround for debit order reversals with… - 1-800Accountant will resolve 70% of inquiries with Agentforce. · Agentforce · Customer Support
1800 Accountant — A limitless digital workforce will provide accurate answers to tax questions around the clock. 1-800Accountant will resolve 70% of… - A Texas licensing agent answers in English and Spanish, any hour · Agent Sheri (Agentforce) · Customer Support
Texas DPS launched 'Sheri', an Agentforce agent on chat and voice that answers licence questions and guides people through renewals, ID replacement… - reMarkable makes their mark with agent-first service and IT help. · Agentforce · Customer Support
With Agentforce, reMarkable delivers 24/7 customer service and employee IT support in Slack. reMarkable makes their mark with agent-first service… - With Agentforce, support from Endress+Hauser is even more precise — just like their products. · Agentforce · Customer Support
Endress And Hauser — With Agentforce, support from Endress+Hauser is even more precise — just like their products. With Agentforce, support from… - The future of service is human and AI. Here’s how we’re building for it. · Agentforce · Customer Support
Simplyhealth Claudia Nicholls Byline — Agentforce , our agentic AI solution, can handle high volumes more efficiently - a critical piece of the… - The United Football League tackles game day support for fans with Agentforce. · Agentforce · Customer Support
United Football League — Agentforce instantly answers fan questions and turns football data into powerful insights. Agentforce instantly answers fan… - The McLaren F1 Team will zoom to more strategic partnerships with Agentforce. · Agentforce · Customer Support
Mclaren — AI agents will automate requests, giving partner managers more time back to focus on building relationships. AI agents will automate… - Takeda turns medical complexity into trusted clarity with Agentforce · Agentforce · Customer Support
See how Takeda uses Agentforce to synthesize more than 3,100 medical documents and handle 25,000 HCP requests with trusted, citation-backed… - Simplyhealth will multiply service and sales capacity with Agentforce. · Agentforce · Customer Support
Simplyhealth — AI agents answer FAQs instantly and will provide 24/7 lead management and nurturing. AI agents answer FAQs instantly and will provide… - SCA keeps streets clean and drivers safe with Agentforce. · Agentforce · Customer Support
Sweeping Corp — Agentforce will automate their operations for improved speed, safety, and service. With 60 locations across 21 states, SCA delivers… - Precina revolutionizes diabetes care with Agentforce. · Agentforce · Sales & Marketing
With an agent-first approach, Precina delivers daily, personalized diabetes support at scale. Precina revolutionizes diabetes care with Agentforce.… - PepsiCo will deliver smarter engagement across their brands with Data 360. · Agentforce · Customer Support
Pepsico Data 360 — The video shows how PepsiCo is building an agentic enterprise with Salesforce. With a complete view of each customer and store… - PepsiCo builds an Agentic Enterprise with the Salesforce Platform. · Agentforce · Customer Support
PepsiCo execs share how their team uses Salesforce every day to simplify the complex work of global product distribution and support. PepsiCo is one… - Pentagon Federal Credit Union gains a competitive edge with Agentforce. · Agentforce · Customer Support
Pentagon Federal Credit Union — Unified data and AI agents boost efficiency, personalize member engagement, and fuel growth. Pentagon Federal Credit… - Pearson keeps learning on track with support from Agentforce · Agentforce · Customer Support
Pearson uses Agentforce and Data 360 to deliver 24/7 support across chat and voice, answering 225K questions and saving $928K through autonomous… - Panasonic transforms service with assistive and autonomous AI. · Agentforce · Customer Support
Panasonic Asia Pacific — Customer inquiries and cases are now managed in Service Cloud , and teams use Einstein for Service for AI-generated… - Pacers Sports & Entertainment turns fan data into delight with Data 360. · Agentforce · Customer Support
Pacers Sports Entertainment Data 360 — Pacers Sports & Entertainment execs share how Salesforceâs Data 360 unifies their data across 30 sources… - Pacers Sports & Entertainment reaches new fan heights with Agentforce. · Agentforce · Customer Support
Pacers Sports Entertainment — AI agents will use unified insights to drive loyalty and unforgettable moments for every fan. Pacers Sports &… - OpenTable dishes out faster restaurant and diner help with Agentforce. · Agentforce · Customer Support
Opentable — Powered by Data 360, Agentforce handles thousands of inquiries a week with speed and accuracy. Powered by Data 360, Agentforce handles… - Northern Trains will make travel more accessible with Agentforce's help. · Agentforce · Customer Support
Northern Trains — Agentforce will power 5,000 chats yearly with instant travel info and assist requests. Northern Trains will make travel more…
No affiliate links here. If that ever changes, I will say so on this page. Facts checked 29 Oct 2026; vendors change things without telling me.