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CentralSquare will scale smarter and drive growth with Agentforce.

Centralsquare Technologies — Agentforce will accelerate automated lead qualification and interactions so teams can focus on high-value opportunities. With more than 40 years of dedication to the public sector, today they serve over 8,000 customers. Service Replies and Service Cloud Voice cut call handle times by 10% and boost productivity by 25%.

Agent or tool
Agentforce
Topic
Customer Support
Reported on
Case study (Salesforce)
Added
2026-11-11

Why it matters

Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 554 sightings filed under Customer Support on Agent Sightings (number 75 by interest), and one of 219 involving Agentforce.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Agentforce or any similar agent and adjust the details to your situation.

I want an agent to handle routine customer questions end to end, and pass anything unclear to a person. The tool in the source case was Agentforce.

Saved

Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.

Source

Read the original first-hand account on Case study (Salesforce): https://www.salesforce.com/customer-stories/centralsquare-technologies. Our summary is a paraphrase; details are in the source.

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