OpenTable dishes out faster restaurant and diner help with Agentforce.
Opentable — Powered by Data 360, Agentforce handles thousands of inquiries a week with speed and accuracy. Powered by Data 360, Agentforce handles thousands of inquiries a week with speed and accuracy.
- Agent or tool
- Agentforce
- Topic
- Customer Support
- Reported on
- Case study (Salesforce)
- Added
- 2026-11-11
Why it matters
Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 554 sightings filed under Customer Support on Agent Sightings (number 127 by interest), and one of 219 involving Agentforce.
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Agentforce or any similar agent and adjust the details to your situation.
I want an agent to handle routine customer questions end to end, and pass anything unclear to a person. The tool in the source case was Agentforce.
Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.
Source
Read the original first-hand account on Case study (Salesforce): https://www.salesforce.com/customer-stories/opentable. Our summary is a paraphrase; details are in the source.
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