Away powers fast, reliable, and memorable support with Decagon
Away partnered with Decagon to deliver a world-class support experience at scale. Customer stories Away Away powers fast, reliable, and memorable support with Decagon Related stories Chime Scaling member support with AI-powered automation.
- Agent or tool
- Decagon
- Topic
- Design & Creative
- Reported on
- Case study (Decagon)
- Added
- 2026-11-12
Why it matters
Creative work still needs a human eye, but agents can speed up the drafts, variations and production steps around it. It is one of 22 sightings filed under Design & Creative on Agent Sightings (number 14 by interest), and one of 20 involving Decagon.
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Decagon or any similar agent and adjust the details to your situation.
I want an agent to take on this workflow, show its working, and wait for approval on anything that changes a system or contacts someone. The tool in the source case was Decagon.
Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.
Source
Read the original first-hand account on Case study (Decagon): https://decagon.ai/case-studies/away-and-decagon. Our summary is a paraphrase; details are in the source.
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