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Redefining customer experience in Fintech: How NG.CASH is setting new support standards for Gen Z in Brazil

Ng Cash — These limitations hindered NG.CASH’s ability to maintain an agile, cost-efficient support model while delivering the engaging and helpful experience their Gen Z audience expects. and Key Metrics The partnership between Decagon and NG.CASH delivered measurable success: Improved deflection rate - Increased to 70% with Decagon’s AI Agents, significantly reducing manual escalations. Results and Key Metrics The partnership between Decagon and NG.CASH delivered measurable success: Improved deflection rate - Increased to 70% with Decagon’s AI Agents, significantly reducing manual escalations.

Agent or tool
Decagon
Topic
Email & Inbox
Reported on
Case study (Decagon)
Added
2026-11-12

Why it matters

Email is where a lot of admin quietly piles up. An agent that can read, sort, draft and follow up turns an inbox from a to-do list into something closer to a summary. It is one of 112 sightings filed under Email & Inbox on Agent Sightings (number 13 by interest), and one of 20 involving Decagon.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Decagon or any similar agent and adjust the details to your situation.

I want an agent to draft replies and file mail, but not send anything until I say so. The tool in the source case was Decagon.

Saved

Tip: Start with read-only access or 'draft, don't send', and check a few drafts before trusting it to send anything.

Source

Read the original first-hand account on Case study (Decagon): https://decagon.ai/case-studies/ng-cash. Our summary is a paraphrase; details are in the source.

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