Home › How-to guides › Automate IT and DevOps chores

How to automate IT and DevOps chores with an AI agent

I looked through 163 real cases about IT and DevOps chores and pulled out what people actually did, the prompts they used and the places it went sideways. No theory, no invented success stories.

What people actually do

• Panorama unlocks student success with Claude in Amazon Bedrock · Amazon Bedrock · DevOps & Infra
  Panorama serves 25% of the U.S. student population. Student grades, assessment results, and screening data all exist in separate places, making it…
• Model Experimentation Made Easier · Claude · DevOps & Infra
  Refuelai — It outperforms trained human annotators (80.4%), GPT-3-5-turbo (81.3%), PaLM-2 (82.3%), and Claude (79.3%) across a benchmark of 15 text…
• Benchling accelerates scientific discovery with Claude in Amazon Bedrock · Amazon Bedrock · DevOps & Infra
  Benchling saves scientists weeks on data transformation. With Claude, Benchling: Saves scientists up to 2 weeks spent transforming complex data with…
• Verisk cuts alert volume 59% by pairing AWS DevOps Agent with New Relic MCP · AWS DevOps Agent with New Relic MCP · DevOps & Infra
  Verisk wanted to scale without adding headcount to manage monitoring and needed a faster way to isolate root causes. Its DevOps team deployed the…
• Avalara uses Now Assist and a virtual agent to cut IT tickets and provision software · ServiceNow Now Assist · DevOps & Infra
  Avalara rolled out Now Assist to draft case resolution notes and knowledge articles, plus AI Search and a virtual agent built with Now Assist.…
• Hexaware uses Elastic AI Assistant to retrieve KPI data and charts for managed-services teams · Elastic AI Assistant · DevOps & Infra
  Hexaware, an India-based IT services firm with 30,000 employees, uses Elastic AI Assistant and Elastic Observability in IT operations. Teams on…
• Thomson Reuters enhances tax guidance with Claude in Amazon Bedrock · Amazon Bedrock · DevOps & Infra
  For us, AI is a tool to facilitate the distribution of that expertise through our software.” Choosing Claude in Amazon Bedrock for enterprise AI…
• Deloitte Canada uses Now Assist to summarize incidents and raise IT productivity · ServiceNow Now Assist · DevOps & Infra
  Deloitte Canada added ServiceNow AI Agents, including Now Assist for ITSM, to summarize incidents from chat transcripts and auto-generate resolution…

Browse all 2754 cases to see the rest.

Prompts to start from

These are the reusable prompts from real cases. Swap in your own details, run it once on something low-stakes, and read what the agent did before you trust it.

I want an agent to investigate and propose a fix, and to wait for approval before changing production. The tool in the source case was Amazon Bedrock.

I want an agent to investigate and propose a fix, and to wait for approval before changing production. The tool in the source case was Claude.

Tools that show up most

Microsoft Security Copilot (21), Microsoft 365 Copilot (19), Claude Code (18), Custom agent (12), Claude (10), Copilot Studio (8).

Guardrails

Try it first on a staging system or with read-only credentials, and require approval for anything that changes production.

Where it went wrong, or nearly did

• Validation agent that stops after three tries: A guardrail by design: it patches failures up to three times, then leaves a blocker note for a human.

More mess: the AI agent fails page. Related: the prompt library.