Salesforce Agentforce vs Microsoft Copilot: real uses side by side
This is a side-by-side look at the real, sourced cases already in this directory — not a product review and not a winner banner. On the Salesforce side we only count cases labelled Agentforce. On the Microsoft side we show Microsoft 365 Copilot, Microsoft Copilot, Copilot Studio and the more specialised Copilot labels separately, because those are different products and we will not pretend they are one tool. Counts, jobs and summaries come from the cases themselves. We do not invent results or quotes.
Salesforce Agentforce — 219 cases in this directory
Jobs these cases are tagged with: Sales & Marketing (130), Customer Support (83), Software Development (4), Finance (2).
- 1-800Accountant will resolve 70% of inquiries with Agentforce.
- Absa Group blazes new trails in agent-first banking with Agentforce.
- Agentforce eases merger and acquisition deals for Datasite’s customers.
- Agentforce resolves IT and HR questions 24/7 for Salesforce employees.
- Agentforce resolves over 75% of visitor issues on the Salesforce Help site.
- Asymbl Scales Like a Company 10x Their Size with Agentforce
- Boosting Small Business with Salesforce Foundations: The VEV Story
- Carnegie Learning sales teams focus more on selling with Agentforce.
- CentralSquare will scale smarter and drive growth with Agentforce.
- Davos attendees save valuable time with Agentforce-powered support.
- DeVry supports students from course enrollment to completion with Agentforce.
- Discover OpenTable’s secret sauce to building AI agents that people actually want to use.
Microsoft Copilot — 312 cases in this directory
Jobs these cases are tagged with: Sales & Marketing (51), Research & Data (48), DevOps & Infra (48), Customer Support (45), Finance (42), Business & Startups (33).
- Eneco moves to Microsoft Copilot Studio to better support over 1.5 million customers
- Grupo Bimbo uses Copilot Studio
- INPEX transforms business processes with Microsoft 365 Copilot and AI agents
- 24 Hour Fitness reinvents member support with Flex, an agent built on Microsoft Copilot Studio
- A team uses an AI agent
- COSMO CONSULT quadruples sales pipeline with Dynamics 365 and Copilot Studio
- Emperor Financial Services elevates customer engagement using Dynamics 365 and Copilot Studio
- Microsoft AI Tour London
- OneSchool Global transforms curriculum quality at scale with Microsoft Copilot Studio
- Banco Popular Dominicano multiplies risk analysis 7X with Microsoft Power Platform
- Canada Goose transforms global finance and builds an agentic future with Dynamics 365 and Microsoft Copilot
- Children International uses Copilot to bring a more human touch to combating childhood poverty worldwide
How to read this
No winner, no invented scores. If a case is missing it is because we have not yet verified a public source, not because the tool has no users. Related pages: the Agentforce hub, the Microsoft 365 Copilot hub, and the Copilot Studio hub. Prices and licence terms are not on this page; check each vendor if you need them.