A fuel company's agents do IBAN lookups, PO creation and onboarding
Microsoft says SOCAR Türkiye's Copilot Studio agents cover finance, legal, HR, procurement and IT: payment lookups, approvals, SAP purchase-order creation, compliance guidance, tickets and onboarding. It reports 7,500+ hours saved a year. Vendor-published.
- Agent or tool
- Copilot Studio agents
- Topic
- Business & Startups
- Reported on
- Case study (Microsoft)
- Added
- 2026-10-29
Why it matters
Small teams wear many hats. Agents that pick up research, admin and operations let a founder spend more time on the work only they can do. It is one of 90 sightings filed under Business & Startups on Agent Sightings (number 59 by interest), and one of 3 involving Copilot Studio agents.
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Copilot Studio agents or any similar agent and adjust the details to your situation.
Handle routine back-office requests: look up a supplier's payment details, raise a purchase order from an approved request, and log a ticket for anything else.
Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.
Source
Read the original first-hand account on Case study (Microsoft): https://www.microsoft.com/en/customers/story/26754-socar-turkiye-microsoft-copi…. Our summary is a paraphrase; details are in the source.
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