Learn how reMarkable rolled out agent-first customer service and employee IT support in weeks — not months.

Remarkable Agentforce Implementation — Learn how reMarkable rolled out agent-first customer service and employee IT support in weeks — not months. Learn how reMarkable rolled out agent-first customer service and employee IT support in weeks â not months. 2025/11/Top-Tips-graphic-SF-Agentforce-reMarkable-1080x608-1.png As reMarkableâs business grew, their small teams were stretched thin trying to support increasing customer and employee needs. With more than 27,000 monthly customer service cases and rising enterprise demand, their fully human support model became unsustainable.

Agent or tool: Agentforce
Topic: Customer Support
Reported on: Case study (Salesforce)
Added: 2026-11-11

Why it matters

Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 554 sightings filed under Customer Support on Agent Sightings (number 135 by interest), and one of 219 involving Agentforce.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Agentforce or any similar agent and adjust the details to your situation.

I want an agent to handle routine customer questions end to end, and pass anything unclear to a person. The tool in the source case was Agentforce.

Saved

Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.

Source

Read the original first-hand account on Case study (Salesforce): https://www.salesforce.com/customer-stories/remarkable-agentforce-implementation. Our summary is a paraphrase; details are in the source.

Built an AI agent? Feature your agent on Agent Sightings, free submission or a featured spot.

Browse more like this

More in Customer Support · more with Agentforce · all browse pages · industry guides

Related sightings

deinePflege makes in-home healthcare more accessible with Agentforce. · Agentforce · Customer Support
Deine — Soon, Agentforce with Service Cloud will resolve an estimated 40% of cases instantly and cut costs by 86%. Digital labor resolves 40% of…
Zota’s investment in digital labor pays off with 30% YoY growth. · Agentforce · Customer Support
Zota — Agentforce is expected to increase the sales pipeline and resolve 180,000 cases annually. Zota’s investment in digital labor pays off with…
Young Drivers gears up to expand globally with Agentforce. · Agentforce · Customer Support
Young Drivers — Agentforce is projected to resolve 70% of inquiries, cut call times, and deliver personalized service. Digital labor projected to…
Draft replies and promo codes for L'Oréal support advisors · Agentforce (Salesforce) · Customer Support
L'Oréal's consumer care advisors get Agentforce inside Service Cloud: it summarises each case, confirms what the consumer is asking, drafts the…
“Get your hands dirty:” Safari365’s CEO shares why execs should roll up their sleeves with Agentforce. · Agentforce · Sales & Marketing
Safari365 Marcus Brain Interview — Marcus Brain asked his team what they wanted to automate with AI agents – and boosted efficiency by 30%. Marcus…
Year Up United Safeguards Mission-Critical Student Data with Backup & Recover and Archive. · Agentforce · Sales & Marketing
Year Up — The Agentforce 360 Platform ensures data integrity and continuity for student success. Year Up United Safeguards Mission-Critical Student…

← All 2754 use cases