Agent Sightings Real agent use cases

Qatar Charity uses Copilot Studio

In response, Qatar Charity used INNOV8 for Copilot Studio from Netways to implement a solution that leverages Microsoft Azure, Dynamics 365, and AI. As a result, Qatar Charity significantly reduced its average handle time by 30 percent, increased customer satisfaction by 25 percent, and achieved a 40 percent reduction in IT maintenance costs, markedly enhancing its operational efficiency and ability to serve communities effectively.

Agent or tool
Copilot Studio
Topic
Customer Support
Reported on
Case study (Microsoft)
Added
2026-11-11

Why it matters

Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 554 sightings filed under Customer Support on Agent Sightings (number 341 by interest), and one of 116 involving Copilot Studio.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Copilot Studio or any similar agent and adjust the details to your situation.

I want an agent to handle routine customer questions end to end, and pass anything unclear to a person. The tool in the source case was Copilot Studio.

Saved

Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.

Source

Read the original first-hand account on Case study (Microsoft): https://www.microsoft.com/en/customers/story/19063-qatar-charity-azure. Our summary is a paraphrase; details are in the source.

Built an AI agent? Feature your agent on Agent Sightings, free submission or a featured spot.

Browse more like this

More in Customer Support · more with Copilot Studio · all browse pages · industry guides

Related sightings

← All 2754 use cases