Prosper Global accelerates global humanitarian response to community feedback with Claude
Prosper Global teams saved 540+ hours in a single month during a 13-team pilot. Read more “The work that Claude has enabled just wouldn’t have been possible before.” Emily Joy, Director, Prosper Global corporate partnerships The outcome A week of analysis in about an hour CARM team members report that feedback analysis that used to take up to a week now takes about an hour, and a report that took 8 hours to produce now takes 30 minutes.
- Agent or tool
- Claude
- Topic
- Customer Support
- Reported on
- Case study (Anthropic)
- Added
- 2026-11-11
Why it matters
Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 554 sightings filed under Customer Support on Agent Sightings (number 342 by interest), and one of 213 involving Claude.
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Claude or any similar agent and adjust the details to your situation.
I want an agent to handle routine customer questions end to end, and pass anything unclear to a person. The tool in the source case was Claude.
Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.
Source
Read the original first-hand account on Case study (Anthropic): https://claude.com/customers/prosper-global. Our summary is a paraphrase; details are in the source.
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