Surging developer productivity with custom GPTs
In their search for the ideal generative AI solution, Paf experimented with LLAMA, Claude and GPT‑4. In addition to the wide range of use cases for developers and grit:lab students, 70% of Paf employees actively use ChatGPT Enterprise, spanning business teams like finance, HR, marketing, and customer support. With around 315 employees from 29 countries, Paf has contributed over 447.5 million euros to benefit society since it was founded.
- Agent or tool
- Claude
- Topic
- Customer Support
- Reported on
- Case study (OpenAI)
- Added
- 2026-11-11
Why it matters
Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 554 sightings filed under Customer Support on Agent Sightings (number 16 by interest), and one of 213 involving Claude.
How you could try it
Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Claude or any similar agent and adjust the details to your situation.
I want an agent to handle routine customer questions end to end, and pass anything unclear to a person. The tool in the source case was Claude.
Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.
Source
Read the original first-hand account on Case study (OpenAI): https://openai.com/index/paf. Our summary is a paraphrase; details are in the source.
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