Hume AI creates emotionally intelligent voice interactions with Claude

Hume — Read the case study to see how they build on the Claude Platform. A vision for emotionally intelligent AI Hume AI was founded to build AI systems optimized for human wellbeing. Hume powered 2M+ minutes of AI voice conversations. Cowen said, “About 15 years ago, people were interested in understanding expressive behavior, voice and facial expression, and were classifying it in a reductive way.” His groundbreaking research revealed that traditional approaches missed over 80% of the information present in human expressions.

Agent or tool: Claude
Topic: Customer Support
Reported on: Case study (Anthropic)
Added: 2026-11-11

Why it matters

Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 554 sightings filed under Customer Support on Agent Sightings (number 43 by interest), and one of 213 involving Claude.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Claude or any similar agent and adjust the details to your situation.

I want an agent to handle routine customer questions end to end, and pass anything unclear to a person. The tool in the source case was Claude.

Saved

Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.

Source

Read the original first-hand account on Case study (Anthropic): https://claude.com/customers/hume. Our summary is a paraphrase; details are in the source.

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