Agent Sightings Real agent use cases

How SimplePractice uses Duet to accelerate agent building

SimplePractice uses Duet to accelerate agent — The Decagon team built redaction functionality customized to SimplePractice's needs, who then tested it extensively by pushing PHI through the system. The agent aptly handles conversations in Spanish, Korean, and other languages, translating context back for the support team so they have visibility into what customers are asking across every interaction, regardless of language. The results: Exceeding targets and reaching 85% deflection Within one month of going live, SimplePractice exceeded its end-of-year deflection target of 66%, reaching 85%.

Agent or tool
Decagon
Topic
Business & Startups
Reported on
Case study (Decagon)
Added
2026-11-12

Why it matters

Small teams wear many hats. Agents that pick up research, admin and operations let a founder spend more time on the work only they can do. It is one of 90 sightings filed under Business & Startups on Agent Sightings (number 52 by interest), and one of 20 involving Decagon.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Decagon or any similar agent and adjust the details to your situation.

I want an agent to take on this workflow, show its working, and wait for approval on anything that changes a system or contacts someone. The tool in the source case was Decagon.

Saved

Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.

Source

Read the original first-hand account on Case study (Decagon): https://decagon.ai/case-studies/simplepractice. Our summary is a paraphrase; details are in the source.

Built an AI agent? Feature your agent on Agent Sightings, free submission or a featured spot.

Browse more like this

More in Business & Startups · more with Decagon · all browse pages · industry guides

Related sightings

← All 2754 use cases