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HEINEKEN uses Power Platform and Copilot Studio to streamline operations and harness the potential of AI

Over 7,500 makers have built thousands of apps and automations and are now developing AI-driven agents HEINEKEN is a strong digital innovator with thousands of customized applications and automations built on Power Platform by over 7,500 makers. Power Platform solutions have contributed 3.1 million hours in increased productivity, while advanced, AI-powered agents on Copilot Studio are supporting both employees and customers.

Agent or tool
Copilot Studio
Topic
Automation
Reported on
Case study (Microsoft)
Added
2026-11-11

Why it matters

Automation used to mean wiring up rigid rules. Agents can handle the messy, in-between steps that rules miss, which makes many more workflows worth automating. It is one of 65 sightings filed under Automation on Agent Sightings (number 30 by interest), and one of 116 involving Copilot Studio.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Copilot Studio or any similar agent and adjust the details to your situation.

I want an agent to take on this workflow, show its working, and wait for approval on anything that changes a system or contacts someone. The tool in the source case was Copilot Studio.

Saved

Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.

Source

Read the original first-hand account on Case study (Microsoft): https://www.microsoft.com/en/customers/story/25909-heineken-microsoft-copilot-s…. Our summary is a paraphrase; details are in the source.

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