Converteo industrializes Agentic AI with Google Cloud

Converteo used Google Cloud Gemini Enterprise to modernize operations, structure agent development, and prepare different offerings for its clients. Anticipating disruption, embodying tomorrow's consulting With a plan to deploy more than 420 Gemini Enterprise licenses internally by the first quarter of 2026, we are not just advising on transformation: we are first implementing it ourselves to exponentially increase our efficiency and the value we provide to our clients.

Agent or tool: Gemini Enterprise agents
Topic: Customer Support
Reported on: Case study (Google Cloud)
Added: 2026-11-11

Why it matters

Support is repetitive and time-sensitive. Agents can draft answers, look things up and handle simple requests, so people can focus on the tricky ones. It is one of 554 sightings filed under Customer Support on Agent Sightings (number 394 by interest), and one of 8 involving Gemini Enterprise agents.

How you could try it

Here is a reusable prompt, written by us in our own words, that captures the task. Paste it into Gemini Enterprise agents or any similar agent and adjust the details to your situation.

I want an agent to handle routine customer questions end to end, and pass anything unclear to a person. The tool in the source case was Gemini Enterprise agents.

Saved

Tip: Start small: run it once on a low-stakes example, read what the agent did, and only then let it run on real work.

Source

Read the original first-hand account on Case study (Google Cloud): https://cloud.google.com/customers/converteo. Our summary is a paraphrase; details are in the source.

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